City Tele Coin

City Tele Coin, commonly known as CTC, is one of the longest-established regional correctional phone providers in the United States. Founded in the 1990s, the company has provided inmate calling services at county jails and regional facilities for decades. While larger national providers like Securus and GTL have expanded aggressively, City Tele Coin has maintained its position as the primary communication provider at county facilities in its core markets, primarily across the South and parts of the Midwest. For families whose loved ones are held at a CTC-contracted facility, it is the only option for phone calls.

City Tele Coin's service model follows the standard correctional phone structure. Families create a prepaid account linked to their phone number, add funds, and wait for the incarcerated individual to call using the CTC phone system. Calls are inmate-initiated — you cannot call a facility to speak with an inmate through any provider. Commissary deposits are also processed through the City Tele Coin platform at most of its contracted facilities, giving families one point of contact for both calling and trust account funding.

City Tele Coin does not offer video visitation, messaging, or photo delivery. It is a phone and money transfer provider only. Families who need those additional services must determine whether the facility has contracted a separate provider for video or messaging — smaller county jails often have not, meaning phone calls may be the only remote communication option. For families trying to confirm whether City Tele Coin serves a specific facility, the CTC website provides a facility lookup tool. The company's regional focus and smaller size mean that customer service is generally more accessible than the largest national providers.