ICSolutions
Phone and video communication for county jails and detention centers
- 15+
- States Covered
- 300+
- Facilities Supported
- 4 of 5
- Services Offered
- Yes
- Mobile App Available
ICSolutions Inmate Communication Overview
ICSolutions is a correctional communication provider specializing in county jails, municipal detention centers, and regional correctional facilities. The company competes with Securus and GTL in regional markets and holds phone, video, messaging, and money transfer contracts at more than 300 facilities across 15 states. ICSolutions is particularly active in Texas, New Mexico, Tennessee, Nevada, and parts of the South and Southwest, where it serves as the primary communication provider at smaller county systems that the largest national providers do not always prioritize.
For families, ICSolutions works similarly to other facility-contracted providers. You create an account at icsolutions.com or through the ICSolutions mobile app, confirm that ICSolutions serves the specific facility, and set up a prepaid account. Phone calls are inmate-initiated, meaning the incarcerated individual calls your number from facility phones using the ICSolutions phone system. Video visits can be scheduled in advance through the same account. Messaging, where available under the facility's contract, is delivered electronically to facility kiosks or tablets. Money transfers for commissary accounts are also processed through the ICSolutions platform.
ICSolutions positions itself as a customer-focused alternative to the largest providers. The platform has a simpler account structure than some of its larger competitors, and customer service is generally considered more accessible. The tradeoff is coverage: with 300 facilities across 15 states, ICSolutions serves a fraction of the total facilities reached by Securus or GTL. If the facility where your loved one is housed does not appear in the ICSolutions facility search, a different provider holds that contract. ICSolutions is worth checking first for families in Texas, New Mexico, and Tennessee, as its presence in those states is particularly concentrated.
ICSolutions Services
Communication services offered by ICSolutions and what each one includes.
Messaging
Electronic messaging at participating facilities. Delivered digitally to facility kiosks or tablets where supported.
Messaging availability varies by facility contract. Not all ICSolutions facilities offer the messaging service.
Set Up MessagingVideo Calls
Remote video visits scheduled through your ICSolutions account or the mobile app.
Requires a device with a camera and a stable internet connection. Must schedule in advance. Must be on the inmate's approved contact list.
Set Up Video CallsPhoto Sharing
ICSolutions does not offer a digital photo delivery service.
For photo services, check whether JPay or TextBehind is available as a secondary option at the facility.
Phone Calls
Fund a prepaid account to receive inmate-initiated phone calls at ICSolutions-contracted facilities.
All calls are inmate-initiated. Interstate rates are FCC-regulated. In-state rates vary.
Set Up Phone CallsMoney Transfer
Deposit funds to inmate commissary accounts via debit card, credit card, or cash at participating locations.
Processing fees apply. Funds typically credited within one to two business days.
Set Up Money TransferICSolutions Coverage
Facility types and geographic regions served by this provider.
Facility Types
Geographic Coverage
15 states, with strong presence in Texas, New Mexico, Tennessee, and Nevada
Coverage Notes
ICSolutions is a regional provider. Coverage is concentrated in the South and Southwest. Always confirm ICSolutions serves the specific facility before creating an account.
ICSolutions Pricing Overview
Approximate pricing for common services. Exact rates may vary by facility and state contract.
ICSolutions Fee Schedule
- Account Registration
- No cost to create an ICSolutions account.
- Free
- Phone Calls
- Interstate rates regulated by FCC. In-state rates vary.
- $0.14–$0.25/min
- Video Visit
- Per-minute or session pricing.
- Varies
- Money Transfer Fee
- Fee depends on transfer amount and method.
- Varies
Prices are estimates based on publicly available information and may change. Confirm current pricing on the ICSolutions website before use.
ICSolutions — Pros & Cons
An honest look at the strengths and limitations of ICSolutions.
Strengths
- Covers phone, video, messaging, and money transfer in one account at most facilities.
- Strong regional presence in Texas, New Mexico, and Tennessee where it is often the primary provider.
- Customer service is generally considered more responsive than the largest national providers.
- Mobile app makes account management accessible from a smartphone.
- Straightforward account structure with clear prepaid calling and deposit options.
Limitations
- Smaller network — 300 facilities across 15 states versus 1,200+ for Securus.
- No digital photo delivery service.
- Coverage is regional, so it is not the correct provider for families in states where ICSolutions does not hold contracts.
- Less name recognition means families often overlook it when searching for their facility's provider.
- Not available at federal Bureau of Prisons facilities.
Frequently Asked Questions: ICSolutions
Common questions from families about using ICSolutions.
- How do I know if ICSolutions serves my loved one's facility?
- Visit icsolutions.com and use the facility search tool. Enter the facility name, city, or state to check. If the facility appears, ICSolutions holds that contract and you can create an account. If it does not appear, a different provider — Securus, GTL, or ConnectNetwork — likely holds the contract at that facility.
- How do I set up phone calls through ICSolutions?
- Create a free account at icsolutions.com or through the ICSolutions mobile app. Set up a prepaid account linked to your phone number and add funds via debit card, credit card, or cash at a participating retail location. Once funded, the incarcerated individual can call you directly from facility phones. You cannot initiate calls — all calls are inmate-initiated.
- Does ICSolutions offer video visits?
- Yes, remote video visits are available at participating ICSolutions facilities. Log into your account, navigate to the video visitation section, and select an available time slot for the specific facility. You will need a device with a working camera and a stable internet connection. Not every ICSolutions-contracted facility offers video visits — check the facility's available services within your account.
- Can I send money to an inmate through ICSolutions?
- Yes. ICSolutions processes commissary deposits through its money transfer platform. Log into your account, search for the facility, and deposit funds via debit card, credit card, or cash at a participating location. Note that your calling account balance (for receiving calls) and the inmate's commissary balance are handled separately.
- Does ICSolutions work at federal prisons or state prisons?
- ICSolutions primarily serves county jails and detention centers. It holds some state-level contracts in certain states, but it is not the dominant state prison provider in most markets. Federal Bureau of Prisons facilities use CorrLinks and ConnectNetwork, not ICSolutions.
Related Providers
Other inmate communication providers you may want to consider.
Securus Technologies
45+ states
Phone, video, and messaging for county jails and state prisons
View GuideGet Started with ICSolutions
Visit the official ICSolutions website to create your account, or browse supported facilities and compare alternatives to find the best option for your family.