ICSolutions
ICSolutions - Inmate Phone Calls and Communication Services at State and Federal Facilities
- 15+
- States Covered
- 300+
- Facilities Supported
- 4 of 5
- Services Offered
- Yes
- Mobile App Available
ICSolutions Inmate Communication Overview
ICSolutions is an inmate telephone service provider operating at state prisons, federal facilities, and county jails across the United States. ICSolutions provides phone call services under contracts with individual facilities and state correctional systems. The company focuses primarily on phone call infrastructure rather than messaging or video services.
To receive calls through ICSolutions, families create a free prepaid account at icsolutions.com, register their phone number, and add funds. When the inmate calls your registered number from the facility phone, the call connects automatically and the per-minute charge is deducted from your balance. ICSolutions interstate call rates are regulated by the FCC.
ICSolutions availability depends on the specific facility contract. Not all facilities use ICSolutions. The provider varies by state and individual facility agreement. Search our facility directory to confirm whether your loved one's facility uses ICSolutions before creating an account. You can also call the facility directly and ask which phone provider they use.
ICSolutions Services
Communication services offered by ICSolutions and what each one includes.
Messaging
Electronic messaging at participating facilities. Delivered digitally to facility kiosks or tablets where supported.
Messaging availability varies by facility contract. Not all ICSolutions facilities offer the messaging service.
Set Up MessagingVideo Calls
Remote video visits scheduled through your ICSolutions account or the mobile app.
Requires a device with a camera and a stable internet connection. Must schedule in advance. Must be on the inmate's approved contact list.
Set Up Video CallsPhoto Sharing
ICSolutions does not offer a digital photo delivery service.
For photo services, check whether JPay or TextBehind is available as a secondary option at the facility.
Phone Calls
Fund a prepaid account to receive inmate-initiated phone calls at ICSolutions-contracted facilities.
All calls are inmate-initiated. Interstate rates are FCC-regulated. In-state rates vary.
Set Up Phone CallsMoney Transfer
Deposit funds to inmate commissary accounts via debit card, credit card, or cash at participating locations.
Processing fees apply. Funds typically credited within one to two business days.
Set Up Money TransferICSolutions Coverage
Facility types and geographic regions served by this provider.
Facility Types
Geographic Coverage
15 states, with strong presence in Texas, New Mexico, Tennessee, and Nevada
Coverage Notes
ICSolutions is a regional provider. Coverage is concentrated in the South and Southwest. Always confirm ICSolutions serves the specific facility before creating an account.
ICSolutions Pricing Overview
Approximate pricing for common services. Exact rates may vary by facility and state contract.
ICSolutions Fee Schedule
- Account Registration
- No cost to create an ICSolutions account.
- Free
- Phone Calls
- Interstate rates regulated by FCC. In-state rates vary.
- $0.14–$0.25/min
- Video Visit
- Per-minute or session pricing.
- Varies
- Money Transfer Fee
- Fee depends on transfer amount and method.
- Varies
Prices are estimates based on publicly available information and may change. Confirm current pricing on the ICSolutions website before use.
ICSolutions — Pros & Cons
An honest look at the strengths and limitations of ICSolutions.
Strengths
- Covers phone, video, messaging, and money transfer in one account at most facilities.
- Strong regional presence in Texas, New Mexico, and Tennessee where it is often the primary provider.
- Customer service is generally considered more responsive than the largest national providers.
- Mobile app makes account management accessible from a smartphone.
- Straightforward account structure with clear prepaid calling and deposit options.
Limitations
- Smaller network — 300 facilities across 15 states versus 1,200+ for Securus.
- No digital photo delivery service.
- Coverage is regional, so it is not the correct provider for families in states where ICSolutions does not hold contracts.
- Less name recognition means families often overlook it when searching for their facility's provider.
- Not available at federal Bureau of Prisons facilities.
Frequently Asked Questions: ICSolutions
Common questions from families about using ICSolutions.
- How do I know if ICSolutions serves my loved one's facility?
- Visit icsolutions.com and use the facility search tool. Enter the facility name, city, or state to check. If the facility appears, ICSolutions holds that contract and you can create an account. If it does not appear, a different provider — Securus, GTL, or ConnectNetwork — likely holds the contract at that facility.
- How do I set up phone calls through ICSolutions?
- Create a free account at icsolutions.com or through the ICSolutions mobile app. Set up a prepaid account linked to your phone number and add funds via debit card, credit card, or cash at a participating retail location. Once funded, the incarcerated individual can call you directly from facility phones. You cannot initiate calls — all calls are inmate-initiated.
- Does ICSolutions offer video visits?
- Yes, remote video visits are available at participating ICSolutions facilities. Log into your account, navigate to the video visitation section, and select an available time slot for the specific facility. You will need a device with a working camera and a stable internet connection. Not every ICSolutions-contracted facility offers video visits — check the facility's available services within your account.
- Can I send money to an inmate through ICSolutions?
- Yes. ICSolutions processes commissary deposits through its money transfer platform. Log into your account, search for the facility, and deposit funds via debit card, credit card, or cash at a participating location. Note that your calling account balance (for receiving calls) and the inmate's commissary balance are handled separately.
- Does ICSolutions work at federal prisons or state prisons?
- ICSolutions primarily serves county jails and detention centers. It holds some state-level contracts in certain states, but it is not the dominant state prison provider in most markets. Federal Bureau of Prisons facilities use CorrLinks and ConnectNetwork, not ICSolutions.
Related Providers
Other inmate communication providers you may want to consider.
Securus Technologies
45+ states
Securus Technologies - Phone Calls, Video Visits and Messaging at 1,200+ County Jails and State Prisons
View GuideGTL (ViaPath Technologies)
30+ states
GTL ViaPath Technologies - Phone Calls and Video Visits Through ConnectNetwork at 800+ Facilities
View GuideConnectNetwork
50+ states
ConnectNetwork by GTL — Inmate Messaging, Video & Phone for County Jails
View GuideGet Started with ICSolutions
Visit the official ICSolutions website to create your account, or browse supported facilities and compare alternatives to find the best option for your family.