Lubbock County Detention Center
Find messaging, video, and phone options for Lubbock County Detention Center. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Lubbock County Sheriff's Office
Lubbock County Detention Center Inmate Communication Overview
The Lubbock County Detention Center is the county jail for Lubbock County, Texas, operated by the Lubbock County Sheriff's Office. Located at 3502 N. Holly in Lubbock, it houses pretrial detainees and sentenced inmates for the county, and families can look up current inmates on the sheriff's online jail roster.
Communication here runs through two separate vendors, which is the part families most often mix up. Phone calls go through ICSolutions: create an account at icsolutions.com or call 1-888-506-8407 before the first call, and note that money put on the phone-only account cannot be used for anything else. Video visits and text messaging go through Smart Communications: register as a public user at smartinmate.com, send a connection request the inmate must accept, and schedule visits at least 24 hours ahead. Inmates receive messages as emails on their tablets, and postal mail is scanned into the same tablet system through Smart Communications MailGuard.
Money for commissary, tablet and phone use can be added through AccessCorrections at accesscorrections.com or 1-866-345-1884 (facility number 20172), or in cash at the lobby kiosk. Care packages go through Access Securepak. For general questions, the detention center can be reached at 806-775-7009.
Facility Information
Contact details and location information for this correctional facility.
Address
3502 N. Holly Avenue, Lubbock, TX 79408
Main Phone
806-775-7009
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at Lubbock County Detention Center.
Messaging
Electronic messages to and from the inmate.
Provider: Smart Communications
Text messages through smartinmate.com; inmates receive them as emails on tablets. Fund with SmartInmate credits, or the inmate can send collect messages you pay for on reading.
Video Calls
Remote or in-person video visitation.
Provider: Smart Communications
On-site and remote video visits scheduled through smartinmate.com after the facility approves your registration. Remote visits carry a fee.
Photo Sharing
Send approved digital or physical photos.
Photos move through the tablet messaging system. Ask the jail about current picture-message options.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: ICSolutions
Prepaid and collect calls through ICSolutions. Set up an account before the first call.
Money Transfer
Send funds to commissary or phone accounts.
Provider: AccessCorrections
Fund commissary, tablet and phone accounts at accesscorrections.com (facility 20172), by phone at 1-866-345-1884, or at the lobby kiosk.
Communication Providers at Lubbock County Detention Center
These providers operate communication services at this facility. Each may cover different services.
ICSolutions
Inmate phone accounts. Fund at icsolutions.com or 1-888-506-8407. Money sent as phone-only cannot be used for commissary.
View ICSolutions ServicesCommunication Rules at Lubbock County Detention Center
- Register at smartinmate.com and get approved by the facility before you try to schedule a visit. Approval typically takes about 24 hours.
- Visits must be scheduled at least 24 hours in advance. Visitors get one on-site visit per inmate per day.
- Keep phone money and commissary money separate. Funds sent through icsolutions.com as phone-only cannot buy commissary items.
- Regular postal mail is scanned electronically and delivered to tablets. Send legal mail, court documents and publications to the facility directly at P.O. Box 10535, Lubbock, TX 79408.
- All visits and calls are monitored. Bring a valid government-issued photo ID and follow the posted dress code.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — Lubbock County Detention Center
Common questions from families about communication at this facility.
- How do I schedule a video visit at Lubbock County Detention Center?
- Register as a public user at smartinmate.com from a phone, computer or the jail kiosk. Send a connection request that the inmate must accept, submit your photo ID for facility approval, then schedule the visit at least 24 hours ahead.
- Which company handles phone calls at Lubbock County Detention Center?
- ICSolutions. Create a prepaid account at icsolutions.com or call 1-888-506-8407. For a blocked number, call IC Solutions at 1-866-228-4031 during business hours.
- How do I add money to an inmate's account?
- Use a card at accesscorrections.com or call 1-866-345-1884 with facility number 20172, or deposit cash at the kiosk in the jail lobby. Phone-only funds go through icsolutions.com instead.
- How does mail work at Lubbock County Detention Center?
- Regular letters and postcards are scanned by Smart Communications MailGuard and delivered to the inmate's tablet. Legal mail and publications still go directly to the facility at P.O. Box 10535, Lubbock, TX 79408, with the inmate's name and SO number.
- Can I send a care package?
- Yes, through Access Securepak at accesssecurepak.com. Order online and the package is delivered to the inmate at the detention center.
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