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Communication

Mail Processing Center

A mail processing center is an off-site facility where incoming inmate mail is sent for scanning and digital conversion before delivery. Several state prison systems use centralized mail processing centers rather than delivering physical mail directly to facilities. North Dakota uses a Securus Digital Mail Center in Tampa Florida. Oklahoma routes all non-legal mail to a Dallas Texas processing center. Missouri routes personal mail to a Securus digital mail center.

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What Is Mail Processing Center?

When a state uses a mail processing center, families must address mail to the processing center address rather than the prison address. Mail sent directly to the prison is rejected and returned. The processing center scans the letter and delivers it digitally to the inmate's tablet or as a photocopy.

Mail processing center addresses vary by state and provider. Check the specific state DOC website or the facility directly for the current mailing address before sending any correspondence. Using an outdated address causes mail to be returned or lost.

People Also Ask

Related questions families often search for alongside this topic.

What is Mail Scanning?

Mail scanning is a system where incoming physical mail is intercepted at a central processing facility, scanned digitally, and delivered to the inmate electronically or as a photocopy rather than as the original physical letter.

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What is Digital Mail?

Digital mail is the electronic delivery of letters and photos to inmates through approved platforms, either by family uploading content directly through a service like JPay or Pigeonly, or through a mail scanning system that converts physical mail into digital format.

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What is Legal Mail?

Legal mail is correspondence between an incarcerated person and their attorney, court, or government agency that is protected by attorney-client privilege and handled differently from regular personal mail.

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What is Contraband?

Contraband is any item that is prohibited inside a correctional facility.

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