Skip to main content
Communication

Digital Mail

Digital mail is the electronic delivery of letters and photos to inmates through approved platforms, either by family uploading content directly through a service like JPay or Pigeonly, or through a mail scanning system that converts physical mail into digital format.

1 min read

What Is Digital Mail?

Digital mail is the electronic delivery of letters and photos to inmates through approved platforms, either by family uploading content directly through a service like JPay or Pigeonly, or through a mail scanning system that converts physical mail into digital format. Digital mail is delivered to inmate tablets or kiosk terminals. Services like Pigeonly and TextBehind allow families to send digital messages that are printed and delivered as physical letters.

A family uses JPay to send a digital letter and three attached photos to their loved one at a state prison. The message appears on the inmate's JPay tablet within 24 hours after staff review.

People Also Ask

Related questions families often search for alongside this topic.

What is Mail Scanning?

Mail scanning is a system where incoming physical mail is intercepted at a central processing facility, scanned digitally, and delivered to the inmate electronically or as a photocopy rather than as the original physical letter.

Read full definition
What is eMessaging?

eMessaging refers to electronic messaging services available to prison and jail inmates through approved communication platforms such as JPay, CorrLinks, ConnectNetwork, and GettingOut.

Read full definition
What is Legal Mail?

Legal mail is correspondence between an incarcerated person and their attorney, court, or government agency that is protected by attorney-client privilege and handled differently from regular personal mail.

Read full definition

Ready to Get Started?

Now that you understand Digital Mail, explore the provider directory, compare your options, or browse all facilities to find the right fit for your situation.