Laramie County Detention Center
Find messaging, video, and phone options for Laramie County Detention Center. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Laramie County Sheriff's Office
Laramie County Detention Center Inmate Communication Overview
Laramie County Detention Center is the county jail for Laramie County, Wyoming, operated by the Laramie County Sheriff's Office in Cheyenne, the state capital. It holds people awaiting trial in Laramie County courts as well as those serving shorter county sentences. As one of the larger county jails in Wyoming, it processes bookings from the Cheyenne Police Department and other law enforcement agencies across the county.
Communication at Laramie County Detention Center goes through GettingOut and Securus. GettingOut covers electronic messaging, photo sharing, and commissary money transfers, and signing up is free at gettingout.com or through the GettingOut app. Securus covers phone calls and video visitation through its own separate account, which families fund directly. Most families need both accounts to access every communication option.
Cheyenne sits in southeastern Wyoming, close to the Colorado border, which keeps the facility within reach for families in the Denver metro area as well as across southern Wyoming. For families farther away, GettingOut messaging and Securus phone or video access tend to be the more practical way to stay in touch. Since most people here are in pretrial status, communication needs can shift quickly, so check current status before planning an in-person visit.
Facility Information
Contact details and location information for this correctional facility.
Address
1910 Pioneer Avenue, Cheyenne, WY 82001
Main Phone
(307) 633-4700
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at Laramie County Detention Center.
Messaging
Electronic messages to and from the inmate.
Provider: GettingOut
Send messages through the GettingOut app or website. Messages are reviewed before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Remote video visits are scheduled through Securus. Book ahead of time.
Photo Sharing
Send approved digital or physical photos.
Provider: GettingOut
Photos can be attached to GettingOut messages, subject to content review.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus account to receive calls or set up prepaid calling.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GettingOut
Add commissary funds through GettingOut.
Communication Providers at Laramie County Detention Center
These providers operate communication services at this facility. Each may cover different services.
GettingOut
Handles messaging, photo sharing, and commissary money transfers for Laramie County Detention Center.
View GettingOut ServicesSecurus
Handles phone calls and video visitation for Laramie County Detention Center.
View Securus ServicesCommunication Rules at Laramie County Detention Center
- GettingOut and Securus are the two providers used at Laramie County Detention Center. Messaging, photos, and money go through GettingOut, while calls and video go through Securus.
- All messages, calls, and video visits are subject to monitoring and review by facility staff.
- Confirm the exact spelling of the person's name and booking number before creating an account, since mismatches can delay message delivery.
- People transferred to a Wyoming DOC state facility after sentencing will need to check the provider used at their new facility.
- Video visits typically need to be scheduled in advance rather than started on demand.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Laramie County Detention Center
Common questions from families about communication at this facility.
- How do I send a message to someone at Laramie County Detention Center?
- Create a free account at gettingout.com or through the GettingOut app. Search for the person by name, add funds if you want to include photos, and send your message. Staff review messages before they're delivered, so allow some time.
- How do I set up a video visit at Laramie County Detention Center?
- Video visits are handled through Securus. Create an account, search for Laramie County Detention Center, and choose an open time slot. Visits usually need to be booked at least a day in advance.
- How do I send money to someone at Laramie County Detention Center?
- Commissary deposits go through GettingOut. You can add funds by debit or credit card through the app or website. Processing typically takes one business day.
- Can I find out if someone is currently held at Laramie County Detention Center?
- The Laramie County Sheriff's Office provides inmate status information by phone and, where available, through its inmate information line. You can call to confirm current custody status.
- What happens to communication access after someone is sentenced?
- People sentenced to state prison time are transferred out of Laramie County Detention Center to a Wyoming Department of Corrections facility. The provider setup at the new facility may be different, so check as soon as a transfer happens.
- Why did a call from Laramie County Detention Center not go through?
- Calls are outgoing only, so the person inside must place the call. If a call did not connect, confirm that your number is on the approved list and that your Securus account has funds. A block on the receiving number or an unapproved number will stop the call.
- How do I send mail to someone at Laramie County Detention Center?
- Address mail with the person's full legal name and booking number to Laramie County Detention Center, 1910 Pioneer Avenue, Cheyenne, WY 82001. Mail is inspected before delivery, so keep it plain and do not send cash or items the facility does not allow.
- Why is my GettingOut message taking so long to arrive?
- GettingOut messages are reviewed by staff before delivery, so some delay is normal. Double-check the spelling of the person's name and their booking number, since a mismatch can slow or block delivery.
- What should I know before visiting Laramie County Detention Center in person?
- Confirm the current visiting schedule and approval rules with the Sheriff's Office before traveling, since visiting hours and requirements can change. Bring a valid photo ID and arrive early.
- Can someone at Laramie County Detention Center call me if I did not set up an account?
- No. You need a funded Securus account and your number must be on the inmate's approved call list before calls can come through. Set up the account first, then ask the inmate to add your number.
Troubleshooting at Laramie County Detention Center
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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