How Video Visitation Works

Video visitation is a scheduled video call between an inmate and an approved contact. Calls take place through a platform the facility contracts with. The inmate uses a video terminal inside the facility. You connect using a smartphone, tablet, or computer.

Not all facilities offer video visitation. Availability depends on the facility type, its contract with a communication provider, and whether the inmate has video privileges. Always confirm availability before scheduling.

First, create an account on the platform approved by the facility. Look up the inmate by their ID number and facility name. Request to be added as an approved contact. Once the facility approves you, you can browse available time slots and book a session.

Scheduling windows vary by facility. Some facilities allow bookings up to 7 days in advance. Others open slots only 24 to 48 hours ahead. Sessions are typically 20 to 30 minutes long. Popular times fill quickly, so schedule early.

You will receive a confirmation after booking. Make note of the date, time, and any technical requirements. If you need to cancel, do so within the cancellation window to avoid being charged.

You need a smartphone, tablet, or computer with a working camera and microphone. A stable internet connection is important. Video calls on mobile data can work but a wifi connection reduces the chance of dropped calls.

Download the platform's app before your scheduled visit and test the camera and microphone ahead of time. Dress appropriately. Some facilities have dress code requirements for video visits, just as they do for in-person visits.

Video calls are billed per minute or as flat-rate sessions. Per-minute rates typically range from $0.25 to $0.50. A 30-minute session can cost between $7.50 and $15.00, plus any processing fees.

Some facilities charge the inmate, some charge the visitor, and some split the cost. Check the platform's pricing page for the specific facility before booking. Credits must usually be purchased in advance.