Video Visitation

Video visitation allows you to have a face-to-face conversation with an incarcerated person from home or another approved location. The visit takes place through an app or website provided by a platform the facility has contracted for communication services. Common platforms include GettingOut, ConnectNetwork, and JPay. You schedule a time slot in advance, and both you and the incarcerated person connect at the appointed time.

There are two types of video visits. Remote visits allow the family member to connect from home using a smartphone, tablet, or computer with a camera. On-site visits happen at the facility, where the visitor comes in person and connects through a kiosk or screen inside the building. Remote visits are more convenient for most families and have become more widely available in recent years. Not all facilities offer remote visits, so confirming availability with the specific institution is important before scheduling.

Video visits are typically scheduled in blocks of 20 to 45 minutes depending on facility policy. Most platforms charge per minute, and the cost is deducted from your account balance. You may need to submit a visitor application and be approved before your first visit. The platform and facility both set their own rules about how far in advance you can book, how many visits are allowed per week, and what technical requirements apply.