Complete Inmate Communication Guide
A full overview of every way to communicate with an incarcerated loved one, including messaging, phone calls, video visits, photos, and mail.
Introduction
Staying in contact with an incarcerated loved one involves navigating a system that is different from normal communication. There is no single app or phone number that works across all facilities. Each prison or jail decides which provider to use for each type of communication.
This guide covers every communication option available and explains how to get started with each one.
Guide Content
Digital Messaging
Digital messaging is the most common form of written communication and works through platforms like JPay, CorrLinks, ConnectNetwork, or GettingOut. You create an account, find the inmate, purchase credits, and send text messages. Messages are reviewed before delivery.
This is the fastest written communication option. Most messages arrive within a few hours to one business day. It costs less than a postage stamp per message on most platforms.
Phone Calls
Inmates call out through a facility-contracted phone system. You cannot call them directly. Your number must be on their approved contact list. Setting up a prepaid account with the provider gives you better rates than accepting collect calls.
Common providers include Securus Technologies, GTL, ICSolutions, and Telmate. Per-minute rates for interstate calls are federally capped. Extra fees can still add up, so check the full cost before adding funds.
Video Visitation
Video visits are scheduled through the facility's approved platform and use a video terminal inside the facility. You connect using a phone, tablet, or computer. Sessions are usually 20 to 30 minutes and must be booked in advance.
Not all facilities offer video visitation. Costs typically range from $7.50 to $15 per session. You must be an approved contact before scheduling.
Photos and Mail
Photo sharing platforms like Pigeonly or TextBehind allow you to upload digital photos that are printed and delivered to the inmate. This is different from emailing a photo. The photo goes through the same review process as other communication.
Traditional mail is still accepted at most facilities. Letters should be sent on plain white paper. No stickers, glitter, perfume, or greeting cards with metallic elements. Check the facility's mail policy before sending packages or books.
Key Takeaways
The most important things to remember from this guide.
- Every facility uses its own approved provider for each type of communication.
- Digital messaging is the fastest and cheapest written option.
- Phone calls must be received, not placed. Your number needs prior approval.
- Video visits require scheduling and an approved contact status.
- Photo sharing uses print-and-deliver services, not direct digital delivery.
- Traditional mail is still accepted but has strict content and format rules.
Related Glossary Terms
Key terms you may encounter while reading about Complete Inmate Communication Guide.
Inmate Messaging
Inmate messaging is a digital service that lets families and approved contacts send written messages to incarcerated loved ones through a facility-contracted platform such as JPay or CorrLinks.
TechnologyElectronic Messaging
Electronic messaging in the correctional system is a digital service that allows incarcerated people and their approved contacts to exchange written messages through a facility-contracted platform, similar to email but with review and restrictions applied.
AdministrationVisitation Rules
Visitation rules are the policies set by each correctional facility that govern who can visit an incarcerated person, how visits are scheduled, what is required for entry, and how visitors must behave during a visit.
Related Providers
Communication platforms relevant to Complete Inmate Communication Guide.
Provider Comparisons
Side-by-side comparisons of the communication platforms mentioned in this guide.
Frequently Asked Questions
Common questions about Complete Inmate Communication Guide, answered in plain language.
Where do I start if I've never done this before?
Do I need a different account for each type of communication?
What if the facility changes providers?
Can incarcerated people in all facilities receive digital messages?
People Also Ask
Related questions families often search for alongside this topic.
What is Inmate Messaging?
Inmate messaging is a digital service that lets families and approved contacts send written messages to incarcerated loved ones through a facility-contracted platform such as JPay or CorrLinks.
Read full definitionWhat is Electronic Messaging?
Electronic messaging in the correctional system is a digital service that allows incarcerated people and their approved contacts to exchange written messages through a facility-contracted platform, similar to email but with review and restrictions applied.
Read full definitionWhat is Visitation Rules?
Visitation rules are the policies set by each correctional facility that govern who can visit an incarcerated person, how visits are scheduled, what is required for entry, and how visitors must behave during a visit.
Read full definitionRelated Guides
More guides that cover topics connected to what you just read.
How Inmate Messaging Works
Learn how digital messaging to incarcerated loved ones works, which platforms are used, how messages are reviewed, and what it costs.
How Prison Phone Calls Work
Understand how inmates make phone calls, how to set up an account to receive calls, which providers are used, and what calls cost.
How Video Visitation Works
Understand how video visitation works at prisons and jails, how to schedule a video call, what equipment you need, and how much it costs.
Ready to Get Started?
Use this information to find the right communication option for your situation. Browse providers, compare services, or search the facility directory.