Hillsborough County Jail
Find messaging, video, and phone options for Hillsborough County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Hillsborough County Sheriff's Office
Hillsborough County Jail Inmate Communication Overview
Hillsborough County Jail is the county detention system in Tampa, Florida, operated by the Hillsborough County Sheriff's Office. It includes two main facilities: the Falkenburg Road Jail and the Orient Road Jail, which together house pretrial and sentenced inmates from across the county. In late 2025 the sheriff closed onsite family visitation, so every family visit is now remote.
Inmate phone service runs through GTL's ConnectNetwork; families fund AdvancePay accounts so the inmate can call them. Remote video visits now run through Smart Communications, with scheduled and on-demand sessions from the inmate's tablet. Inmates receive a set amount of free video time each week, and additional sessions can be purchased.
Mail goes to the county's mail processing center rather than the jail, where it is scanned and delivered digitally. Deposits can be made through lobby kiosks or the county's deposit service. Because phones, video, and mail each run through different systems, families should set up their GTL and Smart Communications accounts separately and confirm current schedules on the sheriff's website.
Facility Information
Contact details and location information for this correctional facility.
Address
520 N Falkenburg Rd, Tampa, FL 33619
Main Phone
(813) 247-8300
Administrative line — not for inmate calls
Communication Options
Available communication services at Hillsborough County Jail.
Messaging
Electronic messages to and from the inmate.
Messaging provider not confirmed. Check the sheriff's inmate information page for current options.
Video Calls
Remote or in-person video visitation.
Available. All family visits are remote through Smart Communications, scheduled or on demand. Onsite visitation is closed.
Photo Sharing
Send approved digital or physical photos.
Photo sharing not confirmed for this facility.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Available. Inmate-initiated calls through GTL. Fund an AdvancePay account so the inmate can call you.
Money Transfer
Send funds to commissary or phone accounts.
Deposits through the lobby kiosk or the county's deposit service; check the sheriff's site for current options.
Communication Providers at Hillsborough County Jail
These providers operate communication services at this facility. Each may cover different services.
GTL
Inmate phone services through GTL's ConnectNetwork.
View GTL ServicesCommunication Rules at Hillsborough County Jail
- Fund a GTL AdvancePay account for phone calls; inmates cannot receive incoming calls.
- Schedule video visits through Smart Communications; onsite family visitation is closed.
- Send mail to the county's mail processing center, not the jail.
- Confirm the weekly free video time allowance before purchasing extra sessions.
- Attorneys and court-appointed professionals can still visit in person with paperwork filed.
Related Facilities
Other correctional facilities with communication guides.
Hillsborough County Department of Corrections
Frequently Asked Questions — Hillsborough County Jail
Common questions from families about communication at this facility.
- How do phone calls work at Hillsborough County Jail?
- Phones run through GTL's ConnectNetwork. Set up an AdvancePay account so the inmate can call you. Housing unit phones are outgoing only.
- How do video visits work now?
- All family visits are remote through Smart Communications. Create an account at smartinmate.com to schedule visits or receive inmate-initiated sessions. Each inmate gets free scheduled video time weekly.
- Where do I send mail?
- Mail goes to the county's mail processing center: inmate name and booking number, c/o Mail Processing Center, PO Box 9115, Seminole, FL 33775-9115. Legal mail goes to 520 N. Falkenburg Road.
- How do I add money?
- Use the deposit kiosk in the Falkenburg Road lobby or the county's phone deposit service.
- What are the two jail facilities?
- The Falkenburg Road Jail at 520 N Falkenburg Rd and the Orient Road Jail at 1201 Orient Road, both in Tampa.
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