El Paso County Detention Facility
Find messaging, video, and phone options for El Paso County Detention Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- El Paso County Sheriff's Office
El Paso County Detention Facility Inmate Communication Overview
The El Paso County Detention Facility is the downtown jail for El Paso County, Texas, operated by the El Paso County Sheriff's Office at 601 E. Overland Avenue in El Paso. The county also operates the Jail Annex on Montana Avenue, so confirm which building your loved one is in before setting up accounts.
Phones, messaging and tablets run on ViaPath, the GTL platform. Families open an AdvancePay prepaid account so inmates can call them, and messaging runs through the GettingOut apps on the jail's tablets. Remote video visitation from home is also handled through GettingOut: create an account, add funds, select the facility and the inmate, then schedule the visit.
Deposits to inmate accounts are reported through JailATM online, the lobby kiosk, or by phone, and money orders can be mailed to the facility. Because provider contracts can change, call the facility at 915-273-3770 if the GettingOut or ViaPath setup does not list your inmate.
Facility Information
Contact details and location information for this correctional facility.
Address
601 E. Overland Avenue, El Paso, TX 79901
Main Phone
915-273-3770
Administrative line — not for inmate calls
Communication Options
Available communication services at El Paso County Detention Facility.
Messaging
Electronic messages to and from the inmate.
Provider: GTL
Email and messaging through the GettingOut apps on ViaPath/GTL tablets.
Video Calls
Remote or in-person video visitation.
Provider: GettingOut
Remote video visits from home, a computer or the GettingOut apps. Schedule at least 24 hours ahead.
Photo Sharing
Send approved digital or physical photos.
Provider: GettingOut
Photo and video sharing through GettingOut.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Prepaid AdvancePay and collect calls on the ViaPath/GTL phone system. The inmate calls you.
Money Transfer
Send funds to commissary or phone accounts.
Online deposits are reported through JailATM, plus lobby kiosks and mailed money orders. Confirm current options with the sheriff's office.
Communication Providers at El Paso County Detention Facility
These providers operate communication services at this facility. Each may cover different services.
GTL
ViaPath is the GTL platform running the jail's phones, messaging and tablets. AdvancePay prepaid accounts for calls.
View GTL ServicesGettingOut
Remote video visitation from home, plus email, photo and video sharing through the GettingOut apps and kiosks.
View GettingOut ServicesCommunication Rules at El Paso County Detention Facility
- Confirm whether your loved one is at the downtown detention facility or the Jail Annex before setting up accounts.
- Create your GettingOut account and add funds before trying to schedule a remote video visit.
- Inmates cannot receive incoming calls. Set up an AdvancePay account so they can call you.
- All calls, messages and video visits are monitored and recorded.
- If the facility does not appear in the GettingOut or ViaPath listings, call the jail at 915-273-3770. Contracts do change.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — El Paso County Detention Facility
Common questions from families about communication at this facility.
- Which company handles phone calls at El Paso County Detention Facility?
- ViaPath, the GTL platform. Open an AdvancePay prepaid account so the inmate can call your number, or accept collect calls.
- How do remote video visits work?
- Through GettingOut. Create an account at gettingout.com, add funds, select the El Paso County facility and the inmate, then schedule the visit at least 24 hours in advance.
- Can inmates message from tablets?
- Yes. The jail's tablets run GettingOut, which supports email, photo and video sharing alongside messaging.
- How do I add money to an inmate's account?
- Deposits are reported through JailATM online, the lobby kiosk, or by phone. Money orders can also be mailed. Confirm the current method with the sheriff's office before sending.
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