Duval County Jail
Find messaging, video, and phone options for Duval County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Jacksonville Sheriff's Office
Duval County Jail Inmate Communication Overview
Duval County Jail, officially the John E. Goode Pre-Trial Detention Facility, is the main county jail in downtown Jacksonville, Florida, operated by the Jacksonville Sheriff's Office. It holds pretrial detainees for the consolidated city-county government of Jacksonville and Duval County. There is no in-person visitation here; all family visits happen by video.
Communication runs through GTL's platforms. Video visits are scheduled through GettingOut, GTL's consumer site, where remote visits from home carry a per-minute fee and the inmate calls you once you are connected. Phone accounts are funded through the GTL phone system, and the inmate places the calls. Families must register and verify their identity on GettingOut before scheduling a visit, and each visit requires the inmate's approval.
Since late 2024, personal mail no longer goes to the jail directly; letters are sent to a processing center and scanned to the inmate's tablet. Money for commissary goes through Access Secure Deposits rather than directly to the jail. Because mail and video both run through outside systems, families should set up their GettingOut account as soon as they know their loved one is in custody.
Facility Information
Contact details and location information for this correctional facility.
Address
500 E Adams St, Jacksonville, FL
Communication Options
Available communication services at Duval County Jail.
Messaging
Electronic messages to and from the inmate.
Provider: GettingOut
Available. Messaging through the GettingOut app and website, subject to facility approval.
Video Calls
Remote or in-person video visitation.
Provider: GettingOut
Available. No in-person visits; all visits are by video through GettingOut. Register and verify your identity first.
Photo Sharing
Send approved digital or physical photos.
Provider: GettingOut
Available. Photo sharing through the GettingOut app where the facility allows it.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Available. Inmate-initiated calls only. Fund a GTL phone account before the inmate can call you.
Money Transfer
Send funds to commissary or phone accounts.
Deposits go through Access Secure Deposits online or by phone, plus a lobby kiosk. The jail does not take cash or money orders directly.
Communication Providers at Duval County Jail
These providers operate communication services at this facility. Each may cover different services.
GTL
Inmate phone accounts through the GTL phone system.
View GTL ServicesGettingOut
GTL's consumer platform for remote video visits, messaging, and photo sharing.
View GettingOut ServicesCommunication Rules at Duval County Jail
- Register and verify your identity on GettingOut before scheduling a video visit.
- Fund a GTL phone account; the inmate calls you, and incoming calls are not possible.
- Send personal mail to the Phoenix MD processing center, not to the jail.
- Use Access Secure Deposits for money; the jail does not take cash or money orders directly.
- Recording or screenshotting a video visit can bring a one-year suspension.
Related Facilities
Other correctional facilities with communication guides.
Hillsborough County Department of Corrections
Frequently Asked Questions — Duval County Jail
Common questions from families about communication at this facility.
- How do video visits work at Duval County Jail?
- There are no in-person visits. Register at GettingOut.com, verify your identity, and schedule a remote visit; the inmate calls you from the jail. Remote visits carry a per-minute fee.
- How do I set up phone calls?
- Fund a phone account through the GTL phone system. The inmate places the call to you.
- Where do I send mail?
- Since late 2024, personal mail goes to: Jacksonville Sheriff's Office - Duval, FL, inmate name and 10-digit booking number, P.O. Box 247, Phoenix, MD 21131. Legal mail still goes to 500 E. Adams Street.
- How do I send money?
- Use Access Secure Deposits at inmatedeposits.com or 1-866-345-1884, or the cash kiosk in the jail lobby.
- Are onsite video visits free?
- Free video visits are available at the onsite visitation center at 500 E. Adams Street on select days; book at least 24 hours ahead.
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