Arizona Prison Communication Directory

Arizona operates its state prison system through the Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR). ICSolutions handles phone calls at Arizona state facilities through a Prepaid Collect account system. Called parties must submit an application and be approved before they can receive phone calls from ADC inmates. If you have previously been approved to receive calls, you do not need to re-apply. Contact ICSolutions at 888-506-8407 or visit icsolutions.com to set up an account.

Effective February 15, 2026, ADCRR reimplemented security measures for inmate phone calls including the Personal Allowed Number (PAN) list. Inmates can only call approved numbers from their visitation list, up to 20 people. Families who are not on the inmate visitation list cannot be added to the PAN list. If you want to receive calls, you must first be approved on the inmate visitation list and then be added to their PAN list. Securus Technologies handles electronic messaging at ADCRR state facilities for e-stamps and text messages.

Arizona has not eliminated phone call fees at state facilities. Families pay per-minute rates subject to FCC caps. Mail processing varies by unit at Arizona facilities. Some units still deliver physical mail while others have transitioned to digital scanning. Before sending mail to an Arizona facility, call the complex directly or check the ADCRR website to confirm the current mail processing method for the specific unit. For family assistance contact the ADCRR Family and Friends Liaison at 602-364-3945 or toll-free at 866-333-2039.