Telmate
Telmate is a subsidiary of GTL ViaPath Technologies that operates the GettingOut platform for county jail video visits, messaging, and phone calls. Telmate holds contracts with over 2,200 county jails across 45 states. If a family member is at a county jail using GettingOut, Telmate is the underlying company operating the service.
What Is Telmate?
Telmate is the GTL ViaPath subsidiary responsible for the GettingOut app and platform. While families interact with the GettingOut brand, Telmate is the company holding the facility contracts and operating the backend systems. Telmate specializes in county jail communication and has a particularly strong focus on video visitation.
When researching or troubleshooting GettingOut issues, families may encounter the Telmate name in terms of service documents, BBB complaints, or official correspondence. Telmate customer service is accessed through the GettingOut platform at gettingout.com.
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GTL
GTL stands for Global Tel Link, a telecommunications company founded in 1989 that provides phone, messaging, video, and money transfer services to correctional facilities. GTL rebranded as ViaPath Technologies and operates ConnectNetwork as its consumer platform and GettingOut through its Telmate subsidiary. GTL delivers services to over 1,800 facilities across the United States.
ProvidersViaPath
ViaPath Technologies is the rebranded name of GTL (Global Tel Link), one of the two largest prison communication companies in the United States. ViaPath operates ConnectNetwork for consumer-facing phone and messaging services and GettingOut through its Telmate subsidiary for county jail video visits. ViaPath lost the California CDCR contract to Securus in 2025.
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What is GTL?
GTL stands for Global Tel Link, a telecommunications company founded in 1989 that provides phone, messaging, video, and money transfer services to correctional facilities. GTL rebranded as ViaPath Technologies and operates ConnectNetwork as its consumer platform and GettingOut through its Telmate subsidiary. GTL delivers services to over 1,800 facilities across the United States.
Read full definitionWhat is ViaPath?
ViaPath Technologies is the rebranded name of GTL (Global Tel Link), one of the two largest prison communication companies in the United States. ViaPath operates ConnectNetwork for consumer-facing phone and messaging services and GettingOut through its Telmate subsidiary for county jail video visits. ViaPath lost the California CDCR contract to Securus in 2025.
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