Securus Technologies
Securus Technologies is one of the two largest prison communication companies in the United States alongside GTL ViaPath. Securus provides phone calls, video visits, messaging, and digital mail services to over 1,200 correctional facilities across 45 states. Securus was acquired by Aventiv Technologies and also owns JPay. In 2025, Securus won the California CDCR contract worth $315 million replacing ViaPath.
What Is Securus Technologies?
Securus Technologies serves a large number of county jails and some state prisons with phone calls, video visits, and messaging. Securus and JPay are both owned by Aventiv Technologies. If your loved one is at a county jail, Securus is one of the most likely providers. For state prisons, JPay handles messaging while Securus handles phone calls at many facilities.
Securus customer service is available at 800-844-6591 and at securustech.net. The Securus Mobile app is available for iOS and Android. Common issues families report include video visits failing without refunds and account restrictions after bank chargebacks.
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Related Terms
Explore other glossary terms that are closely connected to this topic.
AdvancePay
AdvancePay is a prepaid collect calling service offered by GTL through ConnectNetwork that allows family members to fund a calling account linked to their phone number so an inmate can call them.
CommunicationInmate Phone Calls
Inmate phone calls are outgoing calls placed by an incarcerated person from a facility phone system to approved contacts, using a prepaid account managed through a contracted provider such as ConnectNetwork or GettingOut.
People Also Ask
Related questions families often search for alongside this topic.
What is AdvancePay?
AdvancePay is a prepaid collect calling service offered by GTL through ConnectNetwork that allows family members to fund a calling account linked to their phone number so an inmate can call them.
Read full definitionWhat is Inmate Phone Calls?
Inmate phone calls are outgoing calls placed by an incarcerated person from a facility phone system to approved contacts, using a prepaid account managed through a contracted provider such as ConnectNetwork or GettingOut.
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