Suffolk County House of Correction
Find messaging, video, and phone options for Suffolk County House of Correction. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- 700 approx.
- Established
- 1990
- Operated By
- Suffolk County Sheriff's Department
Suffolk County House of Correction Inmate Communication Overview
Suffolk County House of Correction is a correctional facility operated by the Suffolk County Sheriff's Department, located in the South Bay neighborhood of Boston in Suffolk County. The facility serves as one of the primary detention and correction facilities in the Boston area, housing both pretrial detainees awaiting court proceedings in Suffolk County and individuals serving sentences of up to two and a half years. Boston is Massachusetts's largest city and the hub of the state's criminal justice system, and the HOC serves a substantial daily population drawn from across the county.
Communication at Suffolk County House of Correction is managed through GTL, which provides phone calls, video visitation, and electronic messaging services under the county sheriff contract. Families create a GTL account at telmate.com to access all services. Funding a GTL AdvancePay account linked to your phone number allows you to receive inmate-initiated calls. Remote video visits can be scheduled through the GTL platform. Electronic messaging via GTL delivers communications digitally within the facility. One GTL account covers all communication at the HOC.
Suffolk County House of Correction uses GTL under a county contract, separate from the provider arrangements used by Massachusetts state prisons. If someone is sentenced to more than two and a half years, they are transferred to a Massachusetts DOC state facility, where JPay is the primary messaging platform and a different provider handles phone calls. Until that transfer, GTL is the correct platform. The HOC is located near I-93 and the Southeast Expressway in Boston, accessible from all major highways serving the city. Public transit via the Red Line and bus routes serves the South Bay area.
Facility Information
Contact details and location information for this correctional facility.
Address
20 Bradston Street, Boston, MA 02118
Main Phone
(617) 961-6720
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at Suffolk County House of Correction.
Messaging
Electronic messages to and from the inmate.
Provider: GTL
Electronic messaging via GTL. Monitored by Suffolk County Sheriff's staff.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available through GTL. Schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Physical photo mail subject to Suffolk County content restrictions. No digital photo service.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Fund a GTL AdvancePay account to receive inmate-initiated calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GTL
Commissary deposits via GTL or AccessCorrections.
Communication Providers at Suffolk County House of Correction
These providers operate communication services at this facility. Each may cover different services.
GTL
Primary provider for all Suffolk County HOC communication — phone, video, messaging, and commissary.
Learn More About GTLCommunication Rules at Suffolk County House of Correction
- GTL serves Suffolk County HOC. After transfer to a MA state prison, JPay is required for messaging.
- All calls, messages, and visits are monitored by Suffolk County Sheriff's staff.
- One GTL account covers all HOC communication services.
- Video visits require advance scheduling through GTL.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — Suffolk County House of Correction
Common questions from families about communication at this facility.
- How do I contact someone at Suffolk County House of Correction?
- All communication at Suffolk County HOC — phone, video, messaging, and money — goes through GTL. Create a single account at telmate.com or the GTL Connect app. One account covers all services.
- Can I do a video visit at Suffolk County HOC?
- Yes, remote video visits are available through GTL. Log into your account, search for Suffolk County House of Correction, and select an available slot. Book at least 24 to 48 hours in advance.
- What changes when someone is transferred to a Massachusetts state prison?
- After conviction and sentencing to more than two and a half years, a person transfers to a Massachusetts DOC state facility. At state prisons, JPay is the primary messaging and money platform. The GTL account from the HOC may not carry over. Set up a JPay account after any transfer to a state facility.
- How do I find out if someone is at Suffolk County HOC?
- The Suffolk County Sheriff's Department provides an inmate search on their website at suffolksheriff.com. You can search by name to confirm current booking and custody status.
- How do I send money to a Suffolk County HOC inmate?
- Commissary deposits are made through GTL at telmate.com or through AccessCorrections. Add funds via debit or credit card. Processing typically takes one business day.
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