Rhode Island ACI Donald Price Complex
Find messaging, video, and phone options for Rhode Island ACI Donald Price Complex. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium / Maximum
- Inmate Capacity
- 3,200 approx.
- Established
- 1878
- Operated By
- Rhode Island Department of Corrections (RIDOC)
Rhode Island ACI Donald Price Complex Inmate Communication Overview
The Rhode Island Adult Correctional Institutions (ACI) is the state's unified correctional complex operated by the Rhode Island Department of Corrections, located in Cranston in Providence County, about five miles south of downtown Providence. The complex includes multiple facilities at different security levels, including the Donald Price Medium Security Facility, the High Security Center, and the Intake Service Center. Rhode Island is the smallest state by area in the country, and all of its sentenced adult inmates are housed within this single correctional campus. The ACI serves as both a pretrial holding facility for some inmates and a long-term institution for those sentenced to state time.
Communication at the Rhode Island ACI follows RIDOC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account and add the inmate using their Rhode Island DOC number to begin correspondence. GTL manages phone calls and video visitation under the RIDOC statewide contract. The two-platform model applies: JPay for messaging and money, GTL for phone and video. Because all Rhode Island state inmates are housed at the same Cranston campus, there is no need to track transfers to a different facility within the state system.
Cranston is immediately south of Providence and is accessible from I-95 and Route 10. For families in Providence, Pawtucket, or the surrounding communities, the ACI is a short drive. For families in the southern part of the state or across the border in Massachusetts or Connecticut, the facility is within an hour. Rhode Island's small geographic footprint means that virtually all Rhode Island families are within a reasonable driving distance of the correctional campus. For families who live out of state or who prefer not to travel, JPay and GTL video visits offer consistent alternatives.
Facility Information
Contact details and location information for this correctional facility.
Address
40 Howard Avenue, Cranston, RI 02920
Main Phone
(401) 462-2611
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at Rhode Island ACI Donald Price Complex.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Requires Rhode Island DOC number.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to RIDOC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Rhode Island ACI Donald Price Complex
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses Rhode Island DOC number.
Learn More About JPayGTL
Phone calls and video visitation under the RIDOC statewide contract.
Learn More About GTLCommunication Rules at Rhode Island ACI Donald Price Complex
- All Rhode Island state inmates are housed at the ACI campus in Cranston. There is no inter-state-system transfer to track.
- JPay and GTL are separate platforms. Messaging stamps and phone funds are not interchangeable.
- Messages are reviewed by RIDOC staff before delivery.
- Video visits must be scheduled in advance through GTL.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — Rhode Island ACI Donald Price Complex
Common questions from families about communication at this facility.
- How do I message someone at the Rhode Island ACI?
- Create a JPay account at jpay.com and add the inmate using their Rhode Island DOC number. Purchase stamps and compose your message. RIDOC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from the Rhode Island ACI?
- Phone calls use GTL. Create an account at telmate.com or the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate calls you from facility phones.
- Are all Rhode Island state inmates at the Cranston campus?
- Yes. Rhode Island's Adult Correctional Institutions campus in Cranston houses all state sentenced inmates in one location at different security levels. There is no need to track an inmate across multiple state facilities within Rhode Island — if they are sentenced to Rhode Island state time, they are at Cranston.
- Is video visitation available at the Rhode Island ACI?
- Yes, through GTL. Log into your GTL account, search for Rhode Island ACI or the specific unit, and select an available slot. Schedule at least 24 to 48 hours in advance.
- How do I send money to a Rhode Island ACI inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select the Rhode Island ACI facility. Add funds via debit or credit card. Processing typically takes one to two business days.
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