Shelby County Jail
Find messaging, video, and phone options for Shelby County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Shelby County Sheriff's Office
Shelby County Jail Inmate Communication Overview
Shelby County Jail is the county jail in Memphis, Tennessee, operated by the Shelby County Sheriff's Office. The main jail is in the Justice Complex. The county operates multiple detention sites including the Adult Offender Center and the East Women's Facility.
Phone calls and video visits at Shelby County Jail run through GTL (ConnectNetwork), per the Sheriff's Office partnership with ConnectNetwork/GTL.
Visitation follows Sheriff's Office rules. Visitors must be approved and bring valid photo identification. All calls and visits are monitored and recorded.
Communication Options
Available communication services at Shelby County Jail.
Messaging
Electronic messages to and from the inmate.
Messaging options are not confirmed. Ask the facility which vendor, if any, handles electronic messages.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Video visits through GTL. Schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Photo sharing options are not confirmed. Confirm with the facility.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Phone calls through GTL.
Money Transfer
Send funds to commissary or phone accounts.
Deposit options are not confirmed. Confirm the current method with the facility before sending money.
Communication Providers at Shelby County Jail
These providers operate communication services at this facility. Each may cover different services.
GTL
GTL (ViaPath) provides phone service and video visits through ConnectNetwork, per the Sheriff's Office partnership.
View GTL ServicesCommunication Rules at Shelby County Jail
- Confirm the current phone and video vendor with the facility before creating any paid account.
- Visitors must be approved and bring a valid government-issued photo ID.
- Follow the Sheriff's Office dress code. Inappropriate clothing will get your visit denied.
- All calls and visits are monitored and recorded.
- Confirm which facility holds the inmate and its visiting hours before traveling.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — Shelby County Jail
Common questions from families about communication at this facility.
- Which company handles phone calls at Shelby County Jail?
- Phone calls run through GTL (ConnectNetwork).
- How do I visit someone at Shelby County Jail?
- Visitors must be approved. Bring valid photo ID and follow Sheriff's Office visiting rules. Confirm which facility holds the inmate before traveling.
- Which facilities are in the Shelby County Jail system?
- The main jail is in the Justice Complex. The county operates multiple detention sites including the Adult Offender Center and the East Women's Facility.
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