Henrico County Jail
Find messaging, video, and phone options for Henrico County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Henrico County Sheriff's Office
Henrico County Jail Inmate Communication Overview
Henrico County Jail is the county detention system in Henrico County, Virginia, operated by the Henrico County Sheriff's Office. It includes the Jail East and Jail West facilities, which together house pretrial and sentenced inmates from across the county in the Richmond metro area.
The county's inmate telephone system is provided by GTL, and video calls with family run through the GettingOut app on facility tablets. Families create a GettingOut account to schedule video visits and to send secure messages and photos, while phone calls are funded through GTL's phone accounts.
Visitors must be on the inmate's approved list and follow the facility's scheduling rules. Because phones and video run through GTL's connected systems, families need both a GTL phone account and a GettingOut account. All calls and video visits are monitored and recorded except legal communications.
Communication Options
Available communication services at Henrico County Jail.
Messaging
Electronic messages to and from the inmate.
Provider: GettingOut
Available. Secure messaging through the GettingOut app.
Video Calls
Remote or in-person video visitation.
Provider: GettingOut
Available. Video calls through the GettingOut app; register and schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Provider: GettingOut
Available. Photo sharing through the GettingOut app.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Available. Inmate-initiated calls through GTL.
Money Transfer
Send funds to commissary or phone accounts.
Deposit options are listed on the sheriff's inmate information page.
Communication Providers at Henrico County Jail
These providers operate communication services at this facility. Each may cover different services.
GTL
Inmate telephone system provider for the county jails.
View GTL ServicesGettingOut
Video calls, secure messaging, and photo sharing through the GettingOut app.
View GettingOut ServicesCommunication Rules at Henrico County Jail
- Create a GettingOut account to schedule video calls and send messages and photos.
- Fund a GTL phone account for voice calls; inmates cannot receive incoming calls.
- Confirm the visitor is on the inmate's approved list.
- All calls and video visits are monitored and recorded.
- Check the sheriff's website for current visitation options at Jail East and Jail West.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — Henrico County Jail
Common questions from families about communication at this facility.
- How do video visits work at Henrico County Jail?
- Video calls run through the GettingOut app on facility tablets. Create an account, get approved, and schedule in advance.
- How do phone calls work?
- The county's inmate telephone system is provided by GTL. Fund a phone account so the inmate can call you.
- Can I message an inmate?
- Yes. Secure messages and photos can be sent through the GettingOut app.
- Which facilities make up Henrico County Jail?
- Jail East and Jail West, both operated by the Henrico County Sheriff's Office.
- How do I add money?
- Deposit options are listed on the sheriff's inmate information page; confirm current methods before sending funds.
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