Durham County Detention Center
Find messaging, video, and phone options for Durham County Detention Center. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Durham County Sheriff's Office
Durham County Detention Center Inmate Communication Overview
The Durham County Detention Center is the county jail in Durham, North Carolina, operated by the Durham County Sheriff's Office. Located on South Mangum Street in downtown Durham, it houses pretrial and sentenced inmates from across Durham County and serves as the county's main intake facility.
Phone calls run through GTL's ConnectNetwork system, with families funding AdvancePay accounts so the inmate can call them. Video visits and electronic messaging run through GettingOut, GTL's consumer platform; families register on GettingOut, verify their identity, and schedule visits in advance. In-person visits are available alongside remote video options, with visits scheduled through the county's visitation portal.
Visitors must be on the inmate's approved list and check in ahead of their scheduled time. Because phones and video run through GTL's two connected systems, families need both a ConnectNetwork phone account and a GettingOut account to use every option. All calls and video visits are monitored and recorded.
Facility Information
Contact details and location information for this correctional facility.
Address
219 S Mangum St, Durham, NC 27701
Main Phone
(919) 560-0912
Administrative line — not for inmate calls
Communication Options
Available communication services at Durham County Detention Center.
Messaging
Electronic messages to and from the inmate.
Provider: GettingOut
Available. Messaging through the GettingOut app and website.
Video Calls
Remote or in-person video visitation.
Provider: GettingOut
Available. Video visits through GettingOut; register, verify your identity, and schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Provider: GettingOut
Available. Photo sharing through the GettingOut app where the facility allows it.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Available. Inmate-initiated calls through GTL. Fund an AdvancePay account so the inmate can call you.
Money Transfer
Send funds to commissary or phone accounts.
Deposit options are listed on the sheriff's inmate information page.
Communication Providers at Durham County Detention Center
These providers operate communication services at this facility. Each may cover different services.
GTL
Inmate phone system through GTL's ConnectNetwork.
View GTL ServicesGettingOut
GTL's consumer platform for video visits, messaging, and photo sharing.
View GettingOut ServicesCommunication Rules at Durham County Detention Center
- Create a ConnectNetwork account for phone calls and a GettingOut account for video and messaging.
- Verify your identity on GettingOut before scheduling a video visit.
- Schedule visits at least two days in advance through the county's visitation portal.
- Check in 15 minutes before your scheduled visit with a valid photo ID.
- Visitors must be on the inmate's approved list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — Durham County Detention Center
Common questions from families about communication at this facility.
- How do I receive calls from a Durham County Detention Center inmate?
- Fund a GTL AdvancePay account through ConnectNetwork. The inmate places the call to you.
- How do video visits work?
- Register on GettingOut, verify your identity, and schedule through the county's visitation portal. Visits are available in person and by video on set days.
- Can I message an inmate?
- Yes, through the GettingOut app and website once your account is verified and the inmate approves the contact.
- Where is the detention center?
- 219 South Mangum Street, Durham, NC 27701. Call 919-560-0912 for information.
- How do I add money?
- Deposit options include online, phone, lobby kiosk, and mail; confirm current methods on the sheriff's inmate information page.
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