Cheshire Correctional Institution
Find messaging, video, and phone options for Cheshire Correctional Institution. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium / High
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Connecticut Department of Correction
Cheshire Correctional Institution Inmate Communication Overview
Cheshire Correctional Institution is a men's prison operated by the Connecticut Department of Correction in the town of Cheshire, in New Haven County. It houses people at multiple custody levels, including a higher-security unit, and is one of the larger facilities in the Connecticut DOC system. Because it holds a mix of security levels, people can be moved between units within the facility without necessarily transferring to a different institution.
Families use two providers to stay in touch with someone at Cheshire. JPay handles electronic messaging, photo sharing, and money transfers, and an account is created at jpay.com or through the JPay app using the person's name and DOC identification number. Securus handles phone calls and video visitation through a separate account at securustech.net. Both accounts need to be funded before you can send a message, make a video call possible, or accept a phone call.
Cheshire is located in central Connecticut, within driving distance of New Haven, Hartford, and much of the state, which makes it accessible for most Connecticut families. In-person visits are scheduled through the Connecticut DOC visiting system rather than through JPay or Securus. If someone is transferred to another Connecticut DOC facility, the same JPay and Securus accounts generally continue to work statewide, but it's worth confirming the new facility on your account before sending funds.
Facility Information
Contact details and location information for this correctional facility.
Address
900 Highland Avenue, Cheshire, CT 06410
Main Phone
(203) 651-6100
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at Cheshire Correctional Institution.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Electronic messaging through JPay. Messages go through Connecticut DOC review before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visitation is available through Securus and should be scheduled in advance.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos can be sent through JPay. Physical photo mail is also accepted under DOC mail rules.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus account to accept calls from someone at Cheshire CI.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Send funds through JPay online, by phone, or with cash at a MoneyGram location.
Communication Providers at Cheshire Correctional Institution
These providers operate communication services at this facility. Each may cover different services.
JPay
Used for messaging, photo sharing, and money transfers to people held at Cheshire CI.
View JPay ServicesSecurus
Used for phone calls and video visitation at Cheshire CI.
View Securus ServicesCommunication Rules at Cheshire Correctional Institution
- JPay covers messaging, photos, and money. Securus covers phone calls and video visits. You need both.
- All communication is subject to review and monitoring by Connecticut DOC staff.
- You must be on the inmate's approved contact list to message, call, or visit.
- In-person visits are arranged through the Connecticut DOC visiting process, separate from JPay or Securus.
- If someone transfers to another Connecticut DOC facility, confirm the correct facility on your account before sending money.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — Cheshire Correctional Institution
Common questions from families about communication at this facility.
- How do I contact someone at Cheshire Correctional Institution?
- Set up a JPay account for messaging, photos, and money, and a separate Securus account for phone calls and video visits. Both need the person's full name and Connecticut DOC identification number.
- Can I schedule a video visit at Cheshire CI?
- Yes, video visitation is offered through Securus. Log into your account, select Cheshire Correctional Institution, and choose an available time. Booking a day or two ahead is recommended.
- How do I find out where someone is being held in Connecticut?
- The Connecticut Department of Correction offers an online inmate locator on its website. You can search by name to confirm the person's current facility.
- What happens if someone is moved to a different Connecticut prison?
- Your JPay and Securus accounts typically work across Connecticut DOC facilities. Update the facility listed on your account so messages and money reach the right place.
- How do I send money to someone at Cheshire CI?
- Use JPay online, through the app, by phone, or with cash at a participating MoneyGram location. Funds are usually credited to the inmate's account within one to two business days.
Stay Connected with Cheshire Correctional Institution
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