ACI Maximum Security
Find messaging, video, and phone options for ACI Maximum Security. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 430 approx.
- Established
- 1878
- Operated By
- Rhode Island Department of Corrections (RIDOC)
ACI Maximum Security Inmate Communication Overview
ACI Maximum Security is one of several facilities inside the Adult Correctional Institutions complex, Rhode Island's state prison system located in Cranston, just outside Providence. It is the state's oldest operational prison building and houses people classified at the highest security level within Rhode Island's Department of Corrections. The ACI complex includes multiple separate facilities with different security levels, so it is important to confirm which specific building someone is held in before setting up communication accounts.
Families reach someone at ACI Maximum Security through two providers. JPay handles electronic messaging, digital photo sharing, and money transfers for commissary, all through a single JPay account. Securus handles phone calls and video visitation. To message or send photos, create a JPay account, add the person using their name and Rhode Island DOC identification number, and send messages or photos through the app or website. To talk by phone or schedule a video visit, set up a separate Securus account.
Because ACI Maximum Security holds people at the highest security level, rules around approved contacts, mail content, and visitation tend to be stricter than at lower-security facilities. New contacts often need to be added to an approved list before messages, calls, or video visits will go through. It is worth checking with the facility or the Rhode Island DOC directly if a new contact request seems delayed.
Facility Information
Contact details and location information for this correctional facility.
Address
1375 Pontiac Avenue, Cranston, RI 02920
Main Phone
(401) 462-2053
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at ACI Maximum Security.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Messages are reviewed by RIDOC staff before delivery, which can take longer at higher security levels.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visits require the requested contact to already be on the approved list.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Photos are screened for content before being delivered.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Phone access and approved contact lists are managed by facility staff.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Commissary deposits can be made through JPay.
Communication Providers at ACI Maximum Security
These providers operate communication services at this facility. Each may cover different services.
JPay
Handles messaging, photo sharing, and commissary deposits for ACI Maximum Security.
View JPay ServicesSecurus
Handles phone calls and video visitation for ACI Maximum Security.
View Securus ServicesCommunication Rules at ACI Maximum Security
- JPay handles messaging, photos, and money. Securus handles phone and video.
- Maximum security rules are stricter, and new contacts must typically be approved before communication is allowed.
- All messages, calls, and visits are subject to monitoring.
- Confirm which specific ACI facility someone is held in, since the complex includes several separate buildings.
- Photo and mail content is screened and can be rejected if it does not meet RIDOC guidelines.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — ACI Maximum Security
Common questions from families about communication at this facility.
- How do I message someone at ACI Maximum Security?
- Create a JPay account, search for the person using their name and RIDOC identification number, and send a message. Messages are reviewed by staff, which can take longer than at lower-security facilities.
- How do I call someone at ACI Maximum Security?
- Set up a Securus account for phone calls. The person you're contacting typically needs to add you to their approved contact list before calls can go through.
- Can I do a video visit with someone at ACI Maximum Security?
- Yes, through Securus, but you generally need to already be an approved contact. Schedule visits in advance and confirm requirements with the facility.
- How do I know which ACI facility someone is being held in?
- The Rhode Island Department of Corrections operates several buildings within the ACI complex. Contact RIDOC directly or check their website at doc.ri.gov to confirm the exact facility and security level.
- How do I send money to someone at ACI Maximum Security?
- Commissary deposits can be made through JPay. Create an account, add the person's information, and transfer funds using a debit or credit card.
Stay Connected with ACI Maximum Security
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