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Maricopa County Jail and Prison Communication Guide

Find the correct messaging, phone call, video visitation, and money transfer provider for correctional facilities in Maricopa County, Arizona. Using the wrong provider is the most common mistake families make. This directory shows you exactly which platform to use before you sign up.

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Maricopa County includes Phoenix and is the most populous county in Arizona. The Maricopa County Sheriff's Office operates several detention centers including Fourth Avenue Jail at 201 S. 4th Avenue, Lower Buckeye Jail at 3250 W. Lower Buckeye Road, Estrella Jail for women, Towers Jail, and the Intake Transfer and Release center. GTL ConnectNetwork manages the inmate telephone system at Maricopa County detention facilities. Call 877-650-4249 or visit connectnetwork.com to set up an account.

Phones at Maricopa County facilities are available from approximately 7:30 AM to 10:00 PM daily unless security or disciplinary restrictions are in place. Each call is limited to 20 minutes. Three-way calling is prohibited and will result in immediate disconnection. All personal calls are recorded and monitored. GTL outgoing numbers at Maricopa County are 480-448-2204 and 480-409-2926. Save these numbers in your contacts to avoid missing calls flagged as spam.

Securus Video Connect handles video visits at Maricopa County facilities with onsite terminals at Fourth Avenue and Lower Buckeye jails. Remote at-home video visits are also available through Securus. You must have an active Securus account and a confirmed appointment to participate in video visits. For general Maricopa County Sheriff questions call 602-876-1000.

Which provider do Maricopa County jail families use?

GTL ConnectNetwork handles phone calls at Maricopa County Sheriff detention facilities. Call 877-650-4249 or visit connectnetwork.com. Securus handles video visits through Securus Video Connect. These are two separate accounts. Phones are available from 7:30 AM to 10:00 PM with a 20-minute call limit. Save GTL outgoing numbers 480-448-2204 and 480-409-2926 in your contacts.

Why are Maricopa County calls showing as spam on my phone?

GTL calls from Maricopa County facilities display from specific outgoing numbers 480-448-2204 and 480-409-2926. These numbers may be flagged as spam or robo calls by mobile carriers. To fix this, contact your cell phone carrier to unblock these numbers or manually change your spam settings to allow calls from these numbers. Saving them in your contacts also helps prevent spam filtering.

What is the most common mistake Maricopa County jail families make?

Not saving the GTL outgoing phone numbers is very common. Calls from Maricopa County jail come from 480-448-2204 or 480-409-2926 and are frequently flagged as spam by mobile phones. Save both numbers in your contacts immediately after setting up your ConnectNetwork account to avoid missing calls.

Communication Providers in Maricopa County

These providers serve facilities in Maricopa County. The correct provider depends on the specific facility.

Correctional Facilities in Maricopa County

Select a facility to find the correct provider and communication options for that specific location.

Frequently Asked Questions for Maricopa County

Which provider handles phone calls at Maricopa County Jail?
GTL ConnectNetwork handles phone calls at all Maricopa County Sheriff detention facilities. Call 877-650-4249 or visit connectnetwork.com to set up a Collect or AdvancePay account. Save GTL outgoing numbers 480-448-2204 and 480-409-2926 in your contacts to avoid missing calls flagged as spam.
Why are calls from Maricopa County Jail showing as spam?
GTL outgoing numbers at Maricopa County are 480-448-2204 and 480-409-2926. These are frequently flagged as spam by mobile carriers. Contact your carrier to unblock these specific numbers or manually change your spam filter settings. Saving both numbers in your contacts helps prevent spam filtering.
How do I schedule a video visit at Maricopa County Jail?
Video visits at Maricopa County use Securus Video Connect. Onsite video terminals are at Fourth Avenue and Lower Buckeye jails. Remote at-home visits are also available. Create a Securus account at securustech.net and schedule a visit online. Contact Maricopa County Sheriff at 602-876-1000 for current scheduling information.
What is the call length limit at Maricopa County Jail?
Each call at Maricopa County detention facilities is limited to 20 minutes. Three-way calling is prohibited and results in immediate disconnection. Phones are available from approximately 7:30 AM to 10:00 PM daily unless security or disciplinary restrictions are in place. All non-legal calls are recorded and monitored.
How do I find someone at Maricopa County Jail?
Use the Maricopa County Sheriff inmate search at the MCSO website at mcso.org. You can also call the Sheriff's main information line at 602-876-1000 or 602-876-0322 for inmate information. Always confirm which specific detention facility your loved one is in before setting up accounts or sending mail.
How do I send money to someone at Maricopa County Jail?
Money can be deposited through GTL ConnectNetwork for phone account credits at connectnetwork.com. For inmate commissary account deposits, check the Maricopa County Sheriff website at mcso.org for current approved deposit methods and the specific facility mailing address. Always include the inmate's full name and booking number.
Are phone calls free at Maricopa County Jail?
No. Phone calls at Maricopa County detention facilities are not free. GTL ConnectNetwork holds the contract and charges per-minute rates subject to FCC caps effective April 2026. Arizona state prisons also use a separate system through ICSolutions and are not free. Only a small number of Arizona county jails offer free calls.
What happens when my loved one transfers from Maricopa County Jail to Arizona state prison?
When someone transfers from Maricopa County Jail to an Arizona state prison, the provider changes to ICSolutions for phone calls and Securus for messaging. Arizona also requires being on the Personal Allowed Number (PAN) list to receive calls. Create a new ICSolutions account at icscorrections.com after confirming the transfer.