Cook County Jail and Prison Communication Guide
Find the correct messaging, phone call, video visitation, and money transfer provider for correctional facilities in Cook County, Illinois. Using the wrong provider is the most common mistake families make. This directory shows you exactly which platform to use before you sign up.
Cook County is home to Chicago and is one of the most populous counties in the United States. Cook County Jail on South California Avenue is one of the largest single-site jails in the country, capable of housing thousands of individuals in custody. GTL ViaPath ConnectNetwork became the phone service provider for Cook County Jail in September 2021, replacing the previous provider Legacy Inmate Communications.
Text messaging at Cook County Jail is available through ViaPath at a fee of $0.06 per message. This is separate from phone call services. To set up phone accounts, call GTL ConnectNetwork at 877-650-4249 or visit connectnetwork.com. You will need the inmate booking number to set up any communication account. Use the Cook County Sheriff's Individual in Custody Locator at cookcountysheriff.org to find the booking number and confirm the current facility.
Cook County operates multiple correctional facilities in addition to the main jail on California Avenue. Always confirm which specific facility your loved one is held at before setting up accounts or sending mail. The Cook County Sheriff's Office can be reached at 773-869-7100 for general information about individuals in custody.
Which provider do Cook County jail families use?
GTL ViaPath ConnectNetwork handles phone calls at Cook County correctional facilities. Call 877-650-4249 or visit connectnetwork.com to set up a prepaid account. ViaPath handles text messaging at $0.06 per message. You need the inmate booking number for all account setup. Find it using the Individual in Custody Locator at cookcountysheriff.org.
What is the booking number and where do I find it?
The booking number is the identification number assigned when someone is booked into Cook County custody. It is required for phone account setup, messaging, money deposits, and mail. Find it using the Cook County Sheriff's Individual in Custody Locator at cookcountysheriff.org or by calling the Sheriff's Office at 773-869-7100.
What is the most common mistake Cook County jail families make?
Using an outdated provider is very common. Cook County Jail switched from Legacy Inmate Communications to GTL ViaPath ConnectNetwork in September 2021. Families who set up Legacy accounts after the switch were unable to receive calls. Always confirm the current provider at cookcountysheriff.org before setting up any account.
Communication Providers in Cook County
These providers serve facilities in Cook County. The correct provider depends on the specific facility.
Correctional Facilities in Cook County
Select a facility to find the correct provider and communication options for that specific location.