TouchPay
TouchPay - Fast Inmate Trust Account Deposits Available Every Day of the Year
- 50+
- States Covered
- 1,200+
- Facilities Supported
- 1 of 5
- Services Offered
- No
- Mobile App Available
TouchPay Inmate Communication Overview
TouchPay is an inmate money transfer service that specializes in fast deposits to inmate trust accounts at county jails and correctional facilities. TouchPay offers 24-hour processing every day of the year including holidays, which makes it one of the most reliable options when same-day or next-day funding is important.
Families can make deposits through the TouchPay website, the mobile app, by phone, or at TouchPay kiosks located in facility lobbies. Kiosk deposits are often processed faster than online transfers and may have lower transaction fees. TouchPay accepts credit cards and debit cards as payment methods.
TouchPay deposits go directly to the inmate trust account managed by the facility. The inmate can use these funds for commissary purchases, phone call credits, messaging stamps, and other approved expenses. Transaction fees apply and vary by facility and deposit amount. Check the TouchPay website for the current fee schedule before sending funds.
TouchPay Services
Communication services offered by TouchPay and what each one includes.
Messaging
TouchPay does not provide messaging services.
For messaging at state prisons, use JPay. For county jails, use GettingOut or the facility's messaging provider.
Video Calls
TouchPay does not provide video visitation services.
For video visits at GTL facilities, use the GTL Connect app or telmate.com.
Photo Sharing
TouchPay does not handle photo delivery.
For photo services, use JPay, TextBehind, or Pigeonly depending on facility availability.
Phone Calls
TouchPay does not handle phone call accounts.
For phone at GTL facilities, use telmate.com or the GTL Connect app to fund your calling account.
Money Transfer
Deposit funds to inmate commissary trust accounts via TouchPay kiosk, online at touchpaydirect.com, or by phone.
Cash and card accepted at kiosks. Online accepts debit and credit cards. Processing fees apply. Funds typically credited within one to two business days.
Set Up Money TransferTouchPay Coverage
Facility types and geographic regions served by this provider.
Facility Types
Geographic Coverage
All 50 states, with both online and kiosk options at many facilities
Coverage Notes
TouchPay is most commonly found at GTL-contracted facilities. For facilities outside the GTL network, Access Corrections, JPay, or Securus are the typical deposit platforms.
TouchPay Pricing Overview
Approximate pricing for common services. Exact rates may vary by facility and state contract.
TouchPay Fee Schedule
- Kiosk Deposit (Cash)
- Flat fee or percentage. Varies by facility contract.
- Fee applies
- Online Deposit
- Debit or credit card. Fee varies by amount and facility.
- Fee applies
- Phone Deposit
- Automated phone deposit line. Typically slightly higher than online.
- Fee applies
Prices are estimates based on publicly available information and may change. Confirm current pricing on the TouchPay website before use.
TouchPay — Pros & Cons
An honest look at the strengths and limitations of TouchPay.
Strengths
- In-person kiosk option is convenient for families who prefer cash or want immediate confirmation.
- Available at 1,200+ facilities across all 50 states.
- Multiple deposit methods — kiosk, online, and phone — give families flexibility.
- No account required for kiosk deposits, which is useful for one-time or infrequent use.
- Part of the GTL family, so widely recognized at county jails with GTL contracts.
Limitations
- Money transfer only. No phone, video, messaging, or photo services.
- Processing fees apply across all payment methods.
- Families at GTL facilities still need a separate account for phone calls.
- Kiosks are only useful for in-person visits — remote families must use the online option.
- No mobile app. Web-based online deposits only.
Frequently Asked Questions: TouchPay
Common questions from families about using TouchPay.
- What is the difference between TouchPay and Access Corrections?
- Both are commissary deposit platforms in the GTL (ViaPath) family. TouchPay emphasizes kiosk deposits — the machines you see in jail lobbies — and also offers online and phone deposits. Access Corrections is a primarily web-based platform used at many of the same facilities. In practice, the two platforms often serve the same facilities under different access points. If one does not list your facility, try the other.
- How do I use a TouchPay kiosk to send money?
- Find a TouchPay kiosk at the facility's lobby or visiting area. Select the facility on the screen, enter the inmate's ID or booking number, insert cash or a payment card, and confirm the deposit amount. The machine will print a receipt confirming the transaction. Funds are typically credited within one to two business days.
- Can I deposit money online through TouchPay?
- Yes. Visit touchpaydirect.com and search for the facility. Enter the inmate's ID, choose a payment method — debit or credit card — and complete the deposit. You do not need to create an account for a one-time deposit, though creating an account saves your information for faster future deposits.
- Does TouchPay handle phone calls or video visits?
- No. TouchPay handles commissary deposits only. For phone calls at GTL facilities, create a separate calling account through telmate.com or the GTL Connect app. For video visits, use the same GTL account. These are separate from your commissary deposit.
- How long does a TouchPay deposit take to process?
- Funds are typically credited to the inmate's trust account within one to two business days after the deposit is submitted. Kiosk deposits process at the same speed as online deposits. Deposits made on weekends or holidays may take an additional day to process depending on the facility's account update schedule.
Related Providers
Other inmate communication providers you may want to consider.
Access Corrections
50+ states
Access Corrections - Inmate Money Deposits and Trust Account Funding at County Jails
View GuideGTL (ViaPath Technologies)
30+ states
GTL ViaPath Technologies - Phone Calls and Video Visits Through ConnectNetwork at 800+ Facilities
View GuideJPay
35+ states
JPay - Messaging, Photos, Video Visits and Money Transfer for State Prison Families
View GuideGet Started with TouchPay
Visit the official TouchPay website to create your account, or browse supported facilities and compare alternatives to find the best option for your family.