West Valley Detention Center
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- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- San Bernardino County Sheriff's Department
West Valley Detention Center Inmate Communication Overview
The West Valley Detention Center in Rancho Cucamonga is operated by the San Bernardino County Sheriff's Department and serves as the main booking facility for the western portion of the county. It is a large maximum-security style facility housing pretrial detainees and sentenced inmates.
Phone calls and video visitation at West Valley run through Global Tel Link (GTL). Families set up accounts through ConnectNetwork to receive calls and schedule video visits, which are offered through the GTL VisitMe system. Inmates can make collect calls or use prepaid phone accounts, and all calls are recorded and monitored.
Deposits for inmate accounts can be made online through ConnectNetwork or JailATM, at the lobby kiosk, or by mail with a money order. Because visitation is conducted largely through video, schedule appointments through the GTL VisitMe website and confirm the schedule with the facility, since hours vary by housing unit and classification.
Communication Options
Available communication services at West Valley Detention Center.
Messaging
Electronic messages to and from the inmate.
Electronic messaging is not confirmed for this facility. Check the San Bernardino County Sheriff's corrections page for current options.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Video visitation through the GTL VisitMe system. Schedule appointments online in advance; hours vary by housing unit.
Photo Sharing
Send approved digital or physical photos.
Photo sharing is not confirmed. Physical photos by mail follow standard jail mail rules.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated collect or prepaid calls through GTL. Set up a ConnectNetwork account before the first call.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GTL
Deposits through ConnectNetwork or JailATM online, the lobby kiosk, or by money order by mail.
Communication Providers at West Valley Detention Center
These providers operate communication services at this facility. Each may cover different services.
GTL
GTL provides phone service and video visitation (GTL VisitMe). Accounts are managed through ConnectNetwork, which also handles deposits.
View GTL ServicesCommunication Rules at West Valley Detention Center
- Set up a ConnectNetwork account before your loved one calls so the first call connects.
- Schedule video visits through the GTL VisitMe website and confirm the housing-unit schedule in advance.
- Inmates cannot receive incoming calls. All outgoing calls are recorded and monitored.
- Add funds through ConnectNetwork, JailATM, the lobby kiosk, or by mailed money order only.
- Visitors must arrive early for on-site visits and follow the facility dress code and search rules.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — West Valley Detention Center
Common questions from families about communication at this facility.
- Which company handles phones at West Valley Detention Center?
- Global Tel Link (GTL). Families set up accounts through ConnectNetwork to receive calls and fund prepaid calling. Inmates make collect calls or use prepaid phone accounts.
- How do video visits work at West Valley Detention Center?
- Video visitation runs through the GTL VisitMe system. Schedule appointments online in advance through the VisitMe website. Hours vary by the inmate's housing unit and classification.
- How do I send money to an inmate at West Valley Detention Center?
- Deposits can be made online through ConnectNetwork or JailATM, at the kiosk in the facility lobby, by phone, or by mailing a money order with the inmate's name and booking number.
- Can I call an inmate at West Valley Detention Center?
- No. Inmates cannot receive incoming calls. They can make outgoing collect or prepaid calls, and they get one free outgoing call at booking.
- Can inmates message me from West Valley Detention Center?
- Electronic messaging is not confirmed for this facility. Phone calls, video visits, and mail are the established contact options. Check the Sheriff's corrections page for updates.
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