Washoe County Detention Facility
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- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Washoe County Sheriff's Office
Washoe County Detention Facility Inmate Communication Overview
The Washoe County Detention Facility in Reno is operated by the Washoe County Sheriff's Office and is the main jail for the county, housing pretrial detainees and sentenced inmates from Reno, Sparks, and the surrounding area.
The Sheriff's Office awarded its inmate communications contract to Smart Communications, which provides an integrated system covering video visitation, phones, email, tablets, and mail. Families create an account at smartinmate.com to fund prepaid collect calling, send emails, schedule video visits, and add money to the inmate's communications account. Inmates also receive one free 15-minute phone call per week, not usable for international calls.
Because everything runs on one vendor platform, a single funded Smart Communications account covers calls, emails, visits, and entertainment. All calls are billed at a per-minute rate with no connection fees, three-way calls are prohibited, and incoming calls are not accepted except for voicemail messages to approved inmates.
Communication Options
Available communication services at Washoe County Detention Facility.
Messaging
Electronic messages to and from the inmate.
Email and messaging through Smart Communications at smartinmate.com. Fund the account to send messages.
Video Calls
Remote or in-person video visitation.
Video visitation through the Smart Communications platform. Create an account at smartinmate.com to schedule.
Photo Sharing
Send approved digital or physical photos.
Photo sharing is not confirmed. Physical mail is delivered digitally through tablets, so check the Sheriff's mail rules.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Inmate-initiated calls through Smart Communications. Fund a prepaid collect account at smartinmate.com. One free 15-minute call per week, domestic only.
Money Transfer
Send funds to commissary or phone accounts.
Add money to the inmate's Smart Communications account for calls, emails, visits, and entertainment at smartinmate.com. Commissary deposits also accepted at lobby kiosks and by mail.
Communication Providers at Washoe County Detention Facility
These providers operate communication services at this facility. Each may cover different services.
Communication Rules at Washoe County Detention Facility
- Create one Smart Communications account at smartinmate.com. It covers calls, email, video visits, and entertainment.
- Fund the account before the first call or visit. Inmates get one free 15-minute domestic call per week.
- Do not attempt three-way calls. They are prohibited and will disconnect the call.
- Inmates cannot receive incoming calls, except voicemail messages for approved inmates.
- All communications are monitored and recorded under Sheriff's Office policy.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — Washoe County Detention Facility
Common questions from families about communication at this facility.
- Which company handles communication at Washoe County Detention Facility?
- Smart Communications, under contract with the Washoe County Sheriff's Office. It provides an integrated system for video visitation, phones, email, tablets, and mail. Families create an account at smartinmate.com.
- How do I receive phone calls from an inmate?
- Create and fund a prepaid collect account at smartinmate.com. The inmate calls you after booking. Inmates also receive one free 15-minute domestic phone call per week.
- How do video visits work?
- Video visitation runs on the Smart Communications platform. Create an account at smartinmate.com to schedule a visit.
- Can I email an inmate?
- Yes. Email is part of the Smart Communications platform. Fund your account at smartinmate.com to send emails, and inmates can reply from the facility tablets.
- How do I send money to an inmate?
- Add money directly to the inmate's Smart Communications account at smartinmate.com for calls, emails, visits, and entertainment. Commissary deposits can also be made at the lobby kiosks, online, or by mailed money order.
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