Southern State Correctional Facility
Find messaging, video, and phone options for Southern State Correctional Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium
- Inmate Capacity
- 500 approx.
- Established
- 1985
- Operated By
- Vermont Department of Corrections (VDOC)
Southern State Correctional Facility Inmate Communication Overview
Southern State Correctional Facility is a medium-security state correctional facility operated by the Vermont Department of Corrections, located in Springfield in Windsor County in the southeastern part of Vermont, roughly 50 miles south of Montpelier and near the Connecticut River that forms the Vermont-New Hampshire border. Vermont operates one of the smaller state correctional systems in the country, and SSCF is one of the department's primary facilities for adult male inmates. The facility is set in the hills of Windsor County near the Black River, and Springfield is a small manufacturing town with roots in the precision tools industry.
Communication at Southern State Correctional Facility follows Vermont DOC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account and add the inmate using their Vermont DOC number to begin correspondence. GTL manages phone calls and video visitation under the VDOC statewide contract. Vermont DOC uses the same two-platform model as many other state systems: JPay for messaging and money, GTL for phone and video, with separate accounts for each service.
Vermont is a small state, and SSCF's location in Windsor County puts it within reach of most Vermont communities. Burlington, the state's largest city, is about 100 miles north via I-89 and I-91, roughly an hour and 45 minutes. For families in the Upper Valley region along the Connecticut River, the facility is much closer. Vermont also regularly transfers some inmates to out-of-state contracted facilities when its own facilities are at capacity. If your loved one has been transferred out of state, confirm their current location through the Vermont DOC offender search before setting up or funding any communication account.
Facility Information
Contact details and location information for this correctional facility.
Address
72 Cedar Street, Springfield, VT 05156
Main Phone
(802) 885-2391
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Name and DOC Number, Southern State Correctional Facility, 700 Charlestown Road, Springfield, VT 05156. Include the inmate's full name and DOC number on every envelope.
Include the inmate name and ID on all mail.
Visiting Hours
Visiting hours vary by unit: Bravo and Charlie Saturday 11:00 AM to 1:00 PM; Delta Sunday 8:30 to 10:30 AM; Echo Saturday 8:30 to 10:30 AM; Fox 2 Saturday 4:00 to 6:00 PM; Fox 3 Sunday 4:00 to 6:00 PM; Gulf Sunday 11:00 AM to 1:00 PM; Hotel Sunday 1:30 to 3:30 PM; India Saturday 1:30 to 3:30 PM; Infirmary Saturday 11:00 AM to 1:00 PM; Alpha visits are scheduled upon request. Confirm the unit schedule before traveling.
Fax
(802) 909-2520
Communication Options
Available communication services at Southern State Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Requires Vermont DOC number.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to VDOC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Southern State Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses Vermont DOC number.
View JPay ServicesGTL
Phone calls and video visitation under the Vermont DOC statewide contract.
View GTL ServicesCommunication Rules at Southern State Correctional Facility
- Vermont sometimes transfers inmates to out-of-state contracted facilities. Confirm current location before setting up accounts.
- JPay and GTL are separate platforms. Messaging stamps and phone funds are not interchangeable.
- Messages are reviewed by VDOC staff before delivery.
- VDOC system-wide accounts carry over if the inmate transfers within Vermont or to an out-of-state facility under DOC contract.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Southern State Correctional Facility
Common questions from families about communication at this facility.
- How do I message someone at Southern State Correctional Facility?
- Create a JPay account at jpay.com and add the inmate using their Vermont DOC number. Purchase stamps and compose your message. VDOC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from Southern State?
- Phone calls use GTL. Create an account at telmate.com or through the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate calls you from facility phones.
- Does Vermont ever transfer inmates to facilities in other states?
- Yes. Vermont has historically contracted with out-of-state facilities when its own facilities are at or over capacity. If your loved one is in the Vermont DOC system, use the VDOC offender search at doc.vermont.gov to confirm their current location before setting up any accounts.
- Is video visitation available at Southern State?
- Yes, through GTL. Log into your GTL account, search for Southern State Correctional Facility, and select an available slot. Schedule at least 24 hours in advance.
- How do I send money to a Southern State inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select Southern State Correctional Facility. Add funds via debit or credit card. Processing typically takes one to two business days.
- How do I address mail to someone at Southern State Correctional Facility?
- Use the inmate's full name and DOC number, followed by Southern State Correctional Facility, 72 Cedar Street, Springfield, VT 05156. Include a complete return address. All mail is inspected before delivery.
- Can I call an inmate at Southern State directly?
- No. Inmates cannot receive incoming calls. They place outgoing calls to approved numbers through GTL, so fund a GTL AdvancePay account and confirm your number is on the approved call list.
- Why did calls from Southern State stop coming through?
- Calls usually stop when the GTL balance runs out, the number leaves the approved call list, or phone privileges change. Check the GTL balance first, then confirm with the inmate that your number is still approved.
- Why is my JPay message to Southern State still pending?
- Messages are reviewed before delivery and can take a day or two to appear. If a message stays pending longer, confirm the DOC number is correct and that you are on the inmate's approved contact list.
- How do I find out about bail for someone at Southern State?
- Southern State also serves as a jail for surrounding counties, so some people there are pretrial detainees. Bail is set by the court, not by the facility. Contact the court that handled the case to confirm the bail amount and how to post it.
Troubleshooting at Southern State Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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