Santa Rita Jail
Find messaging, video, and phone options for Santa Rita Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Alameda County Sheriff's Office
Santa Rita Jail Inmate Communication Overview
Santa Rita Jail is the main detention facility of the Alameda County Sheriff's Office, located in Dublin in the eastern part of the county. It is one of the largest jails in California, and it houses pretrial detainees as well as sentenced inmates from across Alameda County, including people booked through Oakland, Berkeley, and the surrounding cities.
All inmate telephone service at Santa Rita, including service-enabled tablets, is provided by Global Tel Link (GTL), now doing business as ViaPath Technologies, under contract with the Alameda County Sheriff's Office. Phone calls, remote video visits, and electronic messaging all run through the GTL/GettingOut platform. Families set up an account, select Santa Rita Jail, add their inmate as a contact, and fund the account for calls, video sessions, and messages.
Because Santa Rita is such a large facility, it is worth confirming your loved one's exact housing location before setting up accounts, since call windows and tablet access can vary by unit. Video visitation is a service provided by ViaPath, so any technical problems with a scheduled visit go through the vendor's customer service rather than the Sheriff's Office. All communications are subject to monitoring under jail policy.
Facility Information
Contact details and location information for this correctional facility.
Address
5325 Broder Boulevard, Dublin, CA
Communication Options
Available communication services at Santa Rita Jail.
Messaging
Electronic messages to and from the inmate.
Provider: GTL
Electronic messaging through the GettingOut/GTL platform; family accounts must be funded to respond to messages.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visitation via the GettingOut/GTL platform, scheduled online in advance. Technical support goes through ViaPath.
Photo Sharing
Send approved digital or physical photos.
Provider: GTL
Photos can be exchanged through the GettingOut/GTL messaging platform, subject to jail content rules.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated outgoing calls through the GTL phone system. Create a funded account before the first call.
Money Transfer
Send funds to commissary or phone accounts.
Deposit options are not confirmed on the Sheriff's communication pages. Check the Alameda County Sheriff's inmate information page before sending funds.
Communication Providers at Santa Rita Jail
These providers operate communication services at this facility. Each may cover different services.
GTL
GTL (ViaPath) provides the inmate telephone system and service-enabled tablets at Santa Rita under the Alameda County Sheriff's contract. Calls, video visits, messaging, and photos run through the GTL/GettingOut platform.
View GTL ServicesCommunication Rules at Santa Rita Jail
- Set up and fund your GTL/GettingOut account before your loved one tries to call, so the first call connects without delay.
- Select Santa Rita Jail (not the Oakland Dyer facility) when you add the facility to your account.
- Schedule remote video visits in advance through the GettingOut platform; send technical issues to ViaPath support, not the jail.
- All calls, messages, and video visits are recorded and monitored under Alameda County Sheriff's Office policy.
- Confirm your loved one's housing unit, since schedules for phones and tablet access can vary across this large facility.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions — Santa Rita Jail
Common questions from families about communication at this facility.
- Which company handles phone calls at Santa Rita Jail?
- Global Tel Link (GTL), operating as ViaPath Technologies, provides the inmate telephone system under contract with the Alameda County Sheriff's Office. Create an account on the GTL/ConnectNetwork site and add funds before the first call.
- How do I schedule a video visit at Santa Rita Jail?
- Video visits are scheduled through the GettingOut/GTL platform on a computer or the GettingOut mobile app. Select Santa Rita Jail, add your inmate as a contact, and book a slot in advance. Video visitation is a vendor service provided by ViaPath.
- Can I exchange messages and photos with an inmate at Santa Rita Jail?
- Yes. Electronic messaging and photo sharing are available through the GettingOut/GTL platform on the facility tablets. Family and friends need a funded account to send and reply to messages.
- Why can't my call go through at Santa Rita Jail?
- Common causes are an unfunded account, a collect-call block from your phone carrier, or the inmate calling outside allowed unit hours. Check your GTL account balance and confirm the inmate's housing unit schedule.
- How do I send money to someone at Santa Rita Jail?
- Deposit options are not published on the Sheriff's communication pages. Check the Alameda County Sheriff's inmate information page for the current deposit method before sending funds.
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