Miami-Dade County Jail and Prison Communication Guide
Find the correct messaging, phone call, video visitation, and money transfer provider for correctional facilities in Miami-Dade County, Florida. Using the wrong provider is the most common mistake families make. This directory shows you exactly which platform to use before you sign up.
Miami-Dade County operates its correctional system through the Miami-Dade Corrections and Rehabilitation Department (MDCR). Major facilities include Turner Guilford Knight Correctional Center (TGK) at 7000 NW 41st Street, Metro West Detention Center at 13850 NW 41st Street, and the Pre-Trial Detention Center at 1321 NW 13th Street. Phone services at all MDCR facilities are handled by Securus Technologies.
Inmates at Miami-Dade facilities cannot receive incoming calls. Your loved one must initiate all calls from facility phones. To receive calls, set up a Securus AdvancePay account at securustech.net or through the Securus Mobile app. Securus automated support is available at 972-734-1111 and customer service at 1-800-844-6591. MDCR posts step-by-step account setup guides in English, Spanish, and Creole on the county website.
Miami-Dade is among the Florida counties that offer free phone calls at its facilities. For commissary and trust account deposits, MDCR supports TouchPay online and by phone at 1-866-232-1899. Lobby kiosks are available at TGK and Metro West with extended daily hours. Video visitation at MDCR uses Global Tel Link (GTL) through ConnectNetwork, which is a separate account from the Securus phone account.
Which provider do Miami-Dade jail families use?
Securus Technologies handles all phone calls at Miami-Dade Corrections facilities. GTL ConnectNetwork handles video visitation. TouchPay handles commissary and trust account deposits. These are three separate providers and three separate accounts. You may need accounts with more than one provider depending on which services you use.
Are phone calls free at Miami-Dade facilities?
Miami-Dade is among the Florida counties that have implemented free or reduced-cost calling. Contact the specific facility or check your Securus account for current rate information as policies can change. Even if calls are free or discounted, you still need a registered Securus account to receive calls.
What is the most common mistake Miami-Dade families make?
Confusing the phone provider and the video provider is the most common mistake. Securus handles phone calls and GTL ConnectNetwork handles video visits. Funding your Securus account does not enable video visits and funding your ConnectNetwork account does not enable phone calls. Set up both accounts separately if you plan to use both services.
Communication Providers in Miami-Dade County
These providers serve facilities in Miami-Dade County. The correct provider depends on the specific facility.
Correctional Facilities in Miami-Dade County
Select a facility to find the correct provider and communication options for that specific location.