Hennepin County Jail and Prison Communication Guide

Find the correct messaging, phone call, video visitation, and money transfer provider for correctional facilities in Hennepin County, Minnesota. Using the wrong provider is the most common mistake families make. This directory shows you exactly which platform to use before you sign up.

Facilities

Providers

Minnesota

State

Hennepin County includes Minneapolis and is the most populous county in Minnesota. The Hennepin County Adult Detention Center (ADC) operates at two adjacent downtown locations: the Public Safety Facility at 401 South 4th Avenue and a secure unit inside Minneapolis City Hall at 350 South 5th Street. Both locations are near the Government Plaza light rail station. Securus Technologies handles phone calls at the Hennepin County Adult Detention Center. Call 800-844-6591 or visit securustech.net to set up an account.

An important distinction for Minnesota families is that Minnesota Department of Corrections state prison calls have been free since July 2023. However, Hennepin County Jail is a county facility and is not covered by the MN DOC free call program. County jail calls through Securus are charged per minute. If your loved one is in a Minnesota state prison, calls are free. If they are at Hennepin County Jail, calls are charged through Securus.

All social visiting at Hennepin County Adult Detention Center is done via video. In-person visits for the public are not available. Securus handles video visits at the facility. The main jail information line is 612-348-5112. The contact email is sheriff.jailinfo@hennepin.us. All calls except legal calls are recorded and monitored.

Which provider do Hennepin County jail families use?

Securus Technologies handles phone calls and video visits at Hennepin County Adult Detention Center in Minneapolis. Call 800-844-6591 or visit securustech.net. The jail information line is 612-348-5112. Note that Minnesota state prison calls are free since July 2023 but Hennepin County jail calls through Securus are not free.

Are phone calls free at Hennepin County Jail?

No. Minnesota state DOC prison calls are free since July 2023 but this does not apply to county jails. Hennepin County Jail uses Securus Technologies and calls are charged per minute subject to FCC rate caps. If your loved one has been transferred to a Minnesota state prison, calls become free. Confirm with the facility whether your loved one is in state or county custody.

What is the most common mistake Hennepin County jail families make?

Assuming Hennepin County jail calls are free because Minnesota state prison calls are free is very common. The MN DOC free call program applies only to state correctional facilities. Hennepin County jail is a separate county system and calls are charged through Securus. Always confirm which system your loved one is in before assuming call costs.

Communication Providers in Hennepin County

These providers serve facilities in Hennepin County. The correct provider depends on the specific facility.

Securus Technologies

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Correctional Facilities in Hennepin County

Select a facility to find the correct provider and communication options for that specific location.

Hennepin County Adult Detention CenterView communication guide →Minnesota Correctional Facility StillwaterView communication guide →

Frequently Asked Questions for Hennepin County

Which provider handles phone calls at Hennepin County Jail?▼

Securus Technologies handles phone calls at Hennepin County Adult Detention Center in Minneapolis. Call 800-844-6591 or visit securustech.net to set up an account. The jail information line is 612-348-5112. Calls are outgoing only from the inmate. You cannot call the jail and reach an inmate directly.

Are phone calls free at Hennepin County Jail like at Minnesota state prisons?▼

No. Minnesota state DOC prison calls became free in July 2023 but Hennepin County Jail is a county facility not covered by the state free call program. Calls at Hennepin County Jail use Securus Technologies and are charged per minute subject to FCC caps effective April 2026. If your loved one transfers to a state prison, calls become free.

How do I find someone at Hennepin County Jail?▼

Use the Hennepin County online inmate roster which updates hourly at the Sheriff's website. The roster shows housing status, charges, bail, and court dates. Call the jail information line at 612-348-5112 or email sheriff.jailinfo@hennepin.us. For Minnesota state prison inmates, use the MN DOC offender search at coms.doc.state.mn.us.

Are in-person visits available at Hennepin County Jail?▼

No. In-person visits for the public are not currently available at Hennepin County Adult Detention Center. All social visiting is done via video. Securus handles video visits at the facility. Attorneys and law enforcement may visit in person with proper credentials. Contact the jail at 612-348-5112 for current visitation information.

How do I send mail to Hennepin County Jail?▼

Send mail to: Inmate Full Name, Hennepin County Public Safety Complex, 401 South 4th Avenue, Minneapolis, MN 55415. Include the inmate's full name and return address. Content is screened for safety. Standard letters, plain photos, and simple cards are accepted. Packages must come from a publisher, mail-order bookseller, or attorney.

How do I send money to someone at Hennepin County Jail?▼

Money can be deposited through Securus for phone account credits at securustech.net. For commissary deposits, contact the Hennepin County jail at 612-348-5112 for current approved deposit methods. Always include the inmate's full name and booking number on all transactions.

What is the address for Hennepin County Jail?▼

Hennepin County Adult Detention Center has two locations. Public Safety Facility: 401 South 4th Avenue, Suite 100, Minneapolis, MN 55415. City Hall location: 350 South 5th Street, Minneapolis, MN 55415. Both are near the Government Plaza light rail station. Bail is accepted 24 hours a day at the Public Safety Facility.

What happens when my loved one transfers from Hennepin County Jail to a Minnesota state prison?▼

When someone transfers from Hennepin County Jail to an MN DOC state prison, phone calls become free. The state prison uses a different system from Securus county jail. Search the MN DOC offender search at coms.doc.state.mn.us to confirm the new facility. Contact the new facility to be added to the approved contact list.

Related Resources

County Jail vs State Prison Guide How to Find an Inmate How to Set Up Inmate Email How Inmate Messaging Works All Providers All Facilities